Information Services Today: An Introduction

This third edition of Information Services Today: An Introduction demonstrates the ever-changing landscape of information services today and the need to re-evaluate curriculum, competency training, professional development, and lifelong learning in order to stay abreast of current trends and issues, and more significantly, remain competent to address the changing user needs of information communities. Specifically, the Information Services Today: An Introduction: provides a thorough introduction, history, and overall state of the field, explores different types of information communities, the varying information needs within those communities, and the role of equity of access, diversity, inclusion, and social justice in those communities, addresses why information organizations and information and technological literacy are more important today than ever before, discusses how technology has influenced the ways that information professionals provide information resources and services in today’s digital environment, highlights current issues and trends and provides expert insight into emerging challenges, innovations, and opportunities for the future, and identifies career management strategies and leadership opportunities in the information professions. The new edition features chapter updates to address changes in information services, introducing new/updated topics such as emergency/crisis management/community resilience, sustainability, data analysis and visualization, social justice, and equity of access, diversity, and inclusion (EDI). Information Services Today: An Introduction begins with an overview of libraries and their transformation as information and technological hubs within their local and digital communities, as well as trends impacting the information field. Information Services Today: An Introduction covers the various specializations within the field – emphasizing the exciting yet complex roles and opportunities for information professionals in a variety of information environments. With that foundation in place, it presents the fundamentals of information services, delves into management skills needed by information professionals today, and explores emerging issues related to the rapid development of new technologies. Information Services Today: An Introduction addresses how libraries and information centers serve different kinds of communities, highlighting the unique needs of increasingly diverse users. Information Services Today: An Introduction provokes discussion, critical thinking, and interaction to facilitate the learning process. The content and supplemental materials – discussion questions, rich sets of online accessible materials, multimedia webcast interviews featuring authors from this book discussing the trends and issues in their respective areas, and chapter presentation slides for use by instructors – give readers the opportunity to develop a deeper understanding of and engagement with the topics.

Table of Contents:
List of Abbreviations List of Figures List of Tables List of Online Materials List of Appendixes Foreword Preface Acknowledgments PART I: INFORMATION LANDSCAPES Chapter 1: What it Means to be an Information Professional Today Sandra Hirsh Chapter 2: History of Libraries, Information, and Communities Christine Pawley Chapter 3: The Transformative Information Landscape Stephen Abram PART II: INFORMATION USERS Chapter 4: Information Communities Karen E. Fisher and Crystal Fulton Chapter 5: Information Needs Heather O’Brien, Devon Greyson, Heather De Forest, and Kristina McDavid Chapter 6: Equity of Access, Diversity, and Inclusion Kawanna Bright Chapter 7: Social Justice Melissa I. Cardenas-Dow PART III: INFORMATION ORGANIZATIONS Chapter 8: Literacy and Media Centers: School Libraries Mary Ann Harlan Chapter 9: Learning and Research Institutions: Academic Libraries Mary Ann Mavrinac Chapter 10: Community Anchors for Lifelong Learning: Public Libraries Erica Freudenberger Chapter 11: Different Information Environments: Special Libraries and Information Centers Crystal S. Megaridis with Cara Marcus, Brandy King, Michelle Drabik, and Dawn Lynn PART IV: INFORMATION SERVICES Chapter 12: Virtual Resources and Services Ellyssa Valenti Kroski Chapter 13: Information Intermediation and Reference Services Johanna Tunon Chapter 14: Metadata, Cataloging, Linked Data, and the Evolving ILS Mary K. Bolin Chapter 15: Curation and Preservation Katherine Skinner Chapter 16: User Experience Courtney McDonald Chapter 17: Accessing Information Anywhere and Anytime: Access Services Michael J. Krasulski Chapter 18: Teaching Users: Information and Technology Literacy Instruction Bernd Becker Chapter 19: Hyperlinked Libraries Michael Stephens Chapter 20: Creation Culture and Makerspaces Kristin Fontichiaro PART V: MANAGING INFORMATION ORGANIZATIONS Chapter 21: Strategic Planning Lisa G. Rosenblum Chapter 22: Change Management Ruth Barefoot Chapter 23: Community Resilience Rebekkah Smith Aldrich and Michele Pavone Stricker Chapter 24: Managing Budgets Sara F. Jones Chapter 25: Managing Human Resources Maureen L. Mackenzie-Ruppel, Bruce Haller, and Robert Goch Chapter 26: The Design Thinking Process Rachel Ivy Clarke Chapter 27: Managing Collections Wayne T. Disher Chapter 28: Managing Technology Marshall Breeding Chapter 29: Data Management, Analysis, and Visualization H. Frank Cervone Chapter 30: Communication, Marketing, and Outreach Strategies Susan W. Alman Chapter 31: Advocacy Patrick “PC” Sweeney PART VI: INFORMATION ISSUES Chapter 32: Information Policy Paul T. Jaeger Chapter 33: Information Ethics Martin L. Garnar Chapter 34: Copyright and Creative Commons Mary Minow and Liz Hamilton Chapter 35: Information Licensing Celeste Feather, Sharla Lair, and Jill Grogg Chapter 36: Open Access Heather Joseph Chapter 37: Information Privacy and Cybersecurity Cherie L. Givens Chapter 38: Intellectual Freedom Deborah Caldwell-Stone PART VII: INFORMATION HORIZONS Chapter 39: Career Management Strategies for Lifelong Success Kim Dority Chapter 40: Leadership Skills for Today’s Global Information Landscape Kendra Albright Glossary of Terms Bibliography About the Editor About the Contributing Authors Index

About the Author :
Dr. Sandra Hirsh is the associate dean for academics for the College of Professional and Global Education at San Jose State University. As the associate dean, she engages in the strategic planning and implementation of programs and initiatives related to the mission and vision of the college and the university, and she collaborates with the chairs and directors of the departments and schools within CPGE to develop the strategic direction for continually achieving faculty success, student success, and academic and curricular excellence. Dr. Hirsh holds both a bachelor's degree and Ph.D. from UCLA and a MLIS degree from the University of Michigan. For ten years, she served as professor and director in the SJSU School of Information (iSchool), which offers 100% online graduate programs with more than 2000 graduate students. Prior to joining SJSU, she worked in the Silicon Valley in R&D and consumer product development for more than a decade at major technology companies: Hewlett Packard Labs, Microsoft, and LinkedIn. Throughout her career, Dr. Hirsh has focused on global initiatives and continuing professional development. She co-founded and co-chairs the global virtual Library 2.0 conference series. She has been a Salzburg Fellow and a visiting scholar at Rikkyo University in Japan. She served as the president of the Association for Information Science & Technology (ASIS&T) and is currently President of the Association for Library and Information Science Education (ALISE). She is also anactive scholar and researcher; her most recent publications are Information Services Today: An Introduction, 2nd edition (2018) and Blockchain, part of the ALA Future Series (2019).