Dispute System Design: Preventing, Managing, and Resolving Conflict

Dispute System Design walks readers through the art of successfully designing a system for preventing, managing, and resolving conflicts and legally-framed disputes. Drawing on decades of expertise as instructors and consultants, the authors show how dispute systems design can be used within all types of organizations, including business firms, nonprofit organizations, and international and transnational bodies. This book has two parts: the first teaches readers the foundations of Dispute System Design (DSD), describing bedrock concepts, and case chapters exploring DSD across a range of experiences, including public and community justice, conflict within and beyond organizations, international and comparative systems, and multi-jurisdictional and complex systems. This book is intended for anyone who is interested in the theory or practice of DSD, who uses or wants to understand mediation, arbitration, court trial, or other dispute resolution processes, or who designs or improves existing processes and systems.

Table of Contents:
Introduction 1. What Is Dispute System Design? 2. Analytic Framework for Dispute System Design 3. System Building Blocks: Processes for Preventing, Managing, and Resolving Conflict 4. System Design Practice 5. Accountability: Evaluating Dispute System Design 6. Ethics in System Design 7. Court Programs 8. Claims Facilities 9. Communities and Justice 10. Labor Relations: The Birthplace of Dispute System Design 11. Managing Conflict in Employment 12. Arbitration in Consumer and Employment Designs 13. Commercial Disputes 14. Consumer Disputes 15. Transitional Justice 16. International Dispute Resolution 17. Collaborative Governance and Dispute System Design 18. Designing Dispute Systems for the Environment Conclusion

About the Author :
Lisa Blomgren Amsler is Distinguished Professor and Keller-Runden Professor of Public Service at the Indiana University Paul H. O'Neill School of Public and Environmental Affairs and Saltman Senior Scholar at the University of Nevada Las Vegas William S. Boyd School of Law.Janet K. Martinez is Senior Lecturer in Law at the Stanford Law School. She is Director of Stanford's Gould Negotiation and Mediation Program and Director of the Gould Alternative Dispute Resolution Research Initiative.Stephanie E. Smith is Lecturer in Law at the Stanford Law School and Scholar in Residence at the Gould Alternative Dispute Resolution Research Initiative.

Review :
"Dispute System Design is a significant and comprehensive introduction to creating dispute processes that are fair and effective in a variety of environments. With its clear analytic focus on design, practice, and ethics, this book should be of great use in professional settings from law, business, and public policy to social work, education, and international relations."—Carrie Menkel-Meadow, University of California, Irvine