First, Break All the Rules: What the World's Greatest Managers Do Differently

Management in business and organizations is the function that coordinates the efforts of people to accomplish goals and objectives using available resources efficiently and effectively. Management comprises planning, organizing, staffing, leading or directing, and controlling an organization to accomplish the goal. Management involves identifying the mission, objective, procedures, rules and the manipulation of the human capital of an enterprise to contribute to the success of the enterprise. This implies effective communication: an enterprise environment (as opposed to a physical or mechanical mechanism), implies human motivation and implies some sort of successful progress or system outcome. Table of Contents: Management basics 8 1 Management basics - Calm Seas case 9 2 The Manager's job 12 2.1 Management functions 12 2.2 Management roles 13 2.3 Management skills 14 2.4 Not-for-profit note 15 2.5 Questions for the manager's job: 17 3 Planning - Calm Seas case 18 4 Planning in the organization 20 4.1 Competitive advantage 20 4.2 Strategic planning process 21 4.3 SWOT analysis 22 Stakeholders 22 4.5 Factors inside the organization 23 4.6 Factors outside the organization 24 4.7 Grand Strategy 25 4.8 Mission statements 26 4.9 Action/implementation plan 28 4.10 Not-for-profit note 29 4.11 Strategic planning diagram 30 4.12 Questions for organizational planning section: 31 5 Organizing - Calm Seas case 32 6 Organizing the organization 33 6.1 Structure follows strategy 33 6.2 Bureaucracy 34 6.3 Authority - staff and line 34 6.4 Bureaucratic structures 37 6.5 "Rules" of a bureaucracy 41 6.6 Disadvantages of a bureaucracy 42 6.7 Changing the bureaucratic structure 43 The rise of the "group" structure 45 6.9 Not-for-profit note 46 6.10 Checklist for Team or Group Effectiveness 47 6.11 Questions for organizing section: 47 7 Leading - Calm Seas case 49 8 Leading in the organization 51 8.1 Leader vs. manager 51 8.2 Leadership theories 51 8.3 Knowing what kind of manager/leader to be 53 8.4 Motivation Theories and Concepts 53 8.5 Content Theories of motivation 55 8.6 Process Theories of motivation 55 8.7 Maslow 56 8.8 Expectancy Theory of Motivation explained in simple terms 57 8.9 Equity Theory explained in simple terms 57 8.10 What do employees want? 58 8.11 Motivation summary 59 8.12 Not-for-profit note 60 Executive Education-170x115-B2.indd 1 18-08-11 15:13 Motivation exercise 61 8.14 Questions on leadership/motivation section: 62 9 Control - Calm Seas case 63 10 Control in the organization 64 10.1 What does "control" mean? 64 10.2 What kinds of controls? 64 10.3 Measure what matters 65 10.4 What will we monitor? 66 10.5 Flowcharting 66 10.6 Critical path planning 67 10.7 Not-for-profit note 69 10.8 Questions on the controlling function: 70 11 For further reading 71 12 Definition of terms 73 13 Endnotes 75