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Home > Business and Economics > Business and Management > Management and management techniques > Quality Assurance (QA) and Total Quality Management (TQM) > Excelencia en la Gestión, Calidad Total: Organizaciones excelentes, organizaciones de éxito
Excelencia en la Gestión, Calidad Total: Organizaciones excelentes, organizaciones de éxito

Excelencia en la Gestión, Calidad Total: Organizaciones excelentes, organizaciones de éxito


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El reto de lograr el éxito en una organización implica dirigirla hacia el éxito y mantenerla en él. El éxito puntual, el éxito del momento, el éxito derivado de una decisión fortuita o el éxito de una inversión decidida por azar, es mera apariencia y se desvanece en breve. Se trata de mera casualidad, no es un éxito verdadero. Hay que diferenciar el éxito como resultado de la actuación de un directivo, de la suerte de quien, por casualidad, resulta ganador del primer premio de la Lotería. El éxito, cuando es debido a la acción del directivo, es una situación relativamente estable que permite reiteradamente que la empresa u organización obtenga buenos resultados, dentro del marco de su misión o razón de ser, a pesar de los cambios del contexto económico social, con exclusión, obviamente, de las catástrofes naturales y de las grandes crisis sociales o económicas de difícil previsión. El éxito cuando es atribuible a la actuación del directivo, requiere un saber hacer, un prevenir y una filosofía de dirección. La improvisación con que antaño se gestionaban las organizaciones y el estilo de dirección personalista dieron paso a la búsqueda de nuevas formas de gestión y al diseño de técnicas cuya lógica, cuya racionalidad, permitieran una gestión consciente de los distintos recursos con que cuenta la organización. En consecuencia, se pretendió la realización de un modelo de gestión que no fuera fruto de la mera improvisación del momento sino de una línea coherente de actuación previamente definida.Numerosas obras se han publicado y publican como consecuencia de este interés. Unas son manuales generales de estudio; otras abordan aspectos específicos (liderazgo, estrategia, planificación, equipos de trabajo, etc.); otras narran experiencias concretas de dirección; otras proponen una filosofía concreta y una determinada práctica de gestión. El presente libro se encuadra entre estas últimas y propugna el sistema hoy más frecuentemente denominado de Excelencia, antes de Calidad Total.


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Product Details
  • ISBN-13: 9781500405212
  • Publisher: Createspace Independent Publishing Platform
  • Publisher Imprint: Createspace Independent Publishing Platform
  • Height: 229 mm
  • No of Pages: 316
  • Spine Width: 17 mm
  • Weight: 422 gr
  • ISBN-10: 1500405213
  • Publisher Date: 18 Jul 2014
  • Binding: Paperback
  • Language: Spanish
  • Returnable: N
  • Sub Title: Organizaciones excelentes, organizaciones de éxito
  • Width: 152 mm


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