Itil 2011 Foundation Course with E-Learning
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Home > Computing and Information Technology Books > Information technology: general topics > Itil 2011 Foundation Course with E-Learning: Accredited Course Based on Official Syllabus
Itil 2011 Foundation Course with E-Learning: Accredited Course Based on Official Syllabus

Itil 2011 Foundation Course with E-Learning: Accredited Course Based on Official Syllabus


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About the Book

ITIL 2011 Foundation is the entry-level qualification of the ITIL Certification Program that demonstrates a candidate's general awareness on the key elements, concepts and terminologies used in the ITIL Service Lifecycle. This self-study kit is the official accredited course that includes: the student workbook, two practice exams and a 30-day unlimited access to the e-learning program. The e-learning program consists of an interactive learning experience, that walks the learner through the seven course units. At the end of each unit, the learner is asked to complete a review. Each review consists of questions very similar to those of the real exam. This revision includes minor corrections and an index.

About the Author :
Ana Cecilia Delgado is president of The Lean IT Group, a consultancy and software development firm that specializes in business and IT alignment. The Lean IT Group started in Florida, USA and has customers around the world. Delgado has over 30 years experience in management and technology consulting with extensive hands-on experience in information technology strategy and process improvement. She is certified as ITIL(r) Expert and is accredited as APMG Trainer. She has developed official courseware for ITIL(r) trainings and several workshops for IT service management and corporate governance. She was instrumental in the design of LeanCS(r), a service management solution developed by The Lean IT Group and certified by Pink Elephant and APMG, a designation that only applied to service management tools that meet the functional requirements for ITIL(r) compatibility. Delgado is a thought leader and has been a speaker at many international conferences on the subject of IT Governance & Business Service Management. She also holds the following recognized certifications: ISO/IEC 20000 Consultant Manager, Business Process Professional, COBIT(r) and Cloud Computing among oth


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Product Details
  • ISBN-13: 9781495489808
  • Publisher: Createspace
  • Publisher Imprint: Createspace
  • Height: 254 mm
  • Sub Title: Accredited Course Based on Official Syllabus
  • Width: 203 mm
  • ISBN-10: 1495489809
  • Publisher Date: 08 Feb 2014
  • Binding: Paperback
  • Spine Width: 8 mm
  • Weight: 245 gr


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Itil 2011 Foundation Course with E-Learning: Accredited Course Based on Official Syllabus
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