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Mediation Theory and Practice

Mediation Theory and Practice


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About the Book

Mediation Theory and Practice, Second Edition introduces students to the process of mediation to help others manage conflicts and resolve disputes. This text provides an introduction to the research and theory that underlie mediation, as well as the foundational skills that a mediator must possess in any context, including issue identification, setting the agenda for negotiation, problem solving, settlement, and closure.

The Second Edition has been updated with new examples, the latest developments in the field, and new activities and case studies throughout each chapter to assist the student in developing their mediation competency.

Table of Contents:
Chapter 1: Introduction to Mediation Why Mediation? How Do People Find Their Way to Mediation? Power, Rights, and Interests The Dispute Resolution Continuum A Disclaimer about Mediation Training Summary Portfolio Assignment 1.1: Starting Your Mediator Portfolio Chapter 2: The Basic Components of Mediation Philosophical Assumptions Functional Models Integrating Philosophies Variables That Make a Difference in Mediation Models Phases in the Balanced Mediation Model Does Culture Matter In Mediation? Summary Chapter 3: Essential Skills for Mediators An Overview of Mediator Skills Trusting and Controlling the Process Listening: A Bedrock Skill for Mediators Reframing Messages Listening to Nonverbal Communication Clarifying and Asking Questions Genuinely Curious Questions Honoring Silence Listening Interculturally Ethical Issues and Listening Summary Mediator Portfolio Assignment 3.1: The Emotional Paraphrase Mediator Portfolio Assignment 3.2: The Open-Ended Question Chapter 4: Pre-Mediation Activities Contacting Disputants Goals to Accomplish During Intake Setting the Stage Ethical Issues for Pre-Mediation Caseworkers Summary Portfolio Assignment 4.1: The Referral Sourcebook Portfolio Assignment 4.2: Intake and Agreement to Mediate Forms Chapter 5: Ethical Considerations and Tactical Preparations Mediator Roles Ethical Considerations for Mediators Disputant Roles Analyzing Stakeholders The Mediation Plan Common Causes of Conflict Conflict Causes and Mediator Moves Cultural Awareness Summary Portfolio Assignment 5.1: Ethical Codes of Conduct Portfolio Assignment 5.2: Mediator Supplies Chapter 6: The Mediator’s Opening Statement Opening Statement Functions Opening Statement Styles Opening Statement Dynamics Key Components of the Opening Statement Building Credibility and Rapport The Relationship between Opening Statements and Mediator Control Notetaking for Mediators Summary Portfolio Assignment 6.1: Creating Your Personal Opening Statement Portfolio Assignment 6.2: Creating Your Personal Notetaking Form Chapter 7: Storytelling and Issue Identification Theories of Storytelling Functions of Storytelling Mediator Strategies in Storytelling Conflict Causes and Mediator Moves Overcoming Common Pitfalls in Storytelling Summary Portfolio Assignment 7.1: The Vision Quest Portfolio Assignment 7.2: Reframes Chapter 8: Setting the Agenda for Negotiation The Mediator’s Notes are the Building Blocks of the Agenda When to Shift to the Agenda Step Components of the Agenda Sequencing the Agenda List The Language of the Agenda Summary Portfolio Assignment 8.1: Methods of Ordering the Agenda Portfolio Assignment 8.2: Transitioning to the Agenda Chapter 9: Problem Solving and Negotiation The Two Worlds of Negotiation Directiveness vs. Intrusiveness Mediator Techniques to Foster Disputant Problem Solving Using the Caucus to Respond to Common Problems Breaking Deadlocks Face-Saving Ending the Negotiation Phase Mediator Ethics and the Negotiation Phase Summary Mediator Portfolio 9.1: Questions to Start Negotiation Mediator Portfolio 9.2: Going into Caucus Chapter 10: Settlement and Closure Why Write Agreements? Is the Agreement Legally Binding or Legally Nonbinding? A Format for Writing Mediation Agreements Choosing the Phrasing of the Agreement Creating Durable Agreements Final Reading and Signing Closing a Nonagreement Mediation Debriefing the Session Summary Portfolio Assignment 10.1: The Memorandum of Agreement Form Portfolio Assignment 10.2: The Referral Sourcebook Chapter 11: The World of the Mediator Variations on Basic Mediation Mediation as a Profession Mediation Skills in Everyday Life The Promise of Mediation Summary

About the Author :
Suzanne McCorkle (Ph.D., University of Colorado at Boulder, rhetoric & argumentation; M.A. & B.S., Ball State University, rhetoric & argumentation; speech & secondary education) is director of the Dispute Resolution Program at Boise State University where she is a professor in the Public Policy and Administration department. McCorkle is the co-author of Mediation Theory and Practice, Second Edition (SAGE), Personal Conflict Management (Allyn & Bacon), and People Skills for Public Managers (M.E. Sharpe). Melanie J. Reese is a Dispute Resolution Coordinator for the Idaho State Department of Education. She is a former Faculty Ombudsman for the communication faculty at the College of Western Idaho and Associate Professor of Communication at Boise State University. She is the co-author of Mediation Theory and Practice, Second Edition (SAGE) and Personal Conflict Management (Allyn & Bacon).


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Product Details
  • ISBN-13: 9781483346854
  • Publisher: SAGE Publications Inc
  • Publisher Imprint: SAGE Publications Inc
  • Edition: Revised edition
  • Language: English
  • Returnable: N
  • Width: 187 mm
  • ISBN-10: 1483346854
  • Publisher Date: 19 Jun 2014
  • Binding: Paperback
  • Height: 231 mm
  • No of Pages: 272
  • Weight: 450 gr


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