About the Book
This second edition of the award-winning The SAGE Handbook of Conflict Communication emphasizes constructive conflict management from a communication perspective, identifying the message as the focus of conflict research and practice. Editors John G. Oetzel and Stella Ting-Toomey, along with expert researchers in the discipline, have assembled in one resource the knowledge base of the field of conflict communication; identified the best theories, ideas, and practices of conflict communication; and provided the opportunity for scholars and practitioners to link theoretical frameworks and application tools.
Fully updated with the latest research throughout, the second edition offers new chapters on qualitative and quantitative research methods for conflict, intimate partner violence, family dynamics, mental health, negotiation, workplace bullying, healthcare conflict, identity and intercultural conflict, the middle way approach, conflict in the global workplace, the culture-based situational conflict model, community ethics and engagement, spirituality and conflict, and trust in academic-community partnerships.
Table of Contents:
Preface
1. Definitions and Approaches to Conflict and Communication - Linda L. Putnam
2. Quantitative Methods for Conflict Communication Research - Edward L. Fink & Deborah A. Cai, with Qi Wang
3. Qualitative Research on Communication and Conflict - Min Jiang & Patrice M. Buzzanell
I. INTERPERSONAL CONFLICT - Stella Ting-Toomey & John G. Oetzel
4. Emotion and Communication in Conflict Interaction - Laura K. Guerrero
5. Social Cognition & Conflict - Michael E. Roloff & Courtney N. Wright
6. Conflict in Dating and Marital Relationships - John P. Caughlin, Anita L. Vangelisti, and Sylvia L. Mikucki-Enyart
7. Intimate Partner Violence - Brian H. Spitzberg
8. Family Conflict Communication - Ascan Koerner
9. It Happens in Real Life: The Complexities of Conflict and Mental Health within Families - Keri Bolton Oetzel
10. Managing Conflict in a Competent Manner: A Mindful Look at Events that Matter - Daniel J. Canary, Sandra G. Lakey, & Alan L. Sillars
II. ORGANIZATIONAL CONFLICT - John G. Oetzel & Stella Ting-Toomey
11. Negotiation - Brosh M. Teucher, Jeanne M. Brett, & Brian C. Gunia
12. Perspectives on Workgroup Conflict and Communication - Johny T. Garner & Marshall Scott Poole
13. Conflict Motivations and Tactics of Targets, Bystanders, and Bullies: A Thrice-told Tale of Workplace Bullying - Pamela Lutgen-Sandvik & Courtney Vail Fletcher
14. Work/Life Conflict - Erika L. Kirby, Stacey M. B. Wieland, & M. Chad McBride
15. Building Constructive Conflict Communities through Conflict Resolution Education - Tricia S. Jones
16. Conflict Management in Health Care Settings - Jessica Katz Jameson & Kelly Fudge Albada
17. Systems within Systems: Law, Management, and Participation-Based Conflict Management Systems within Organizations - Kirstie McCallum & Mary Simpson
III. COMMUNITY - John G. Oetzel & Stella Ting-Toomey
18. Community Conflict, Ethics, and Civic Engagement - George Cheney, Gary Beck, & Rebecca J. Cline
19. Environmental Conflict Communication - Tarla Rai Peterson & Andrea Marie Feldpausch-Parker
20. Trust in Community-Academic Research Partnerships: Increasing the Consciousness of Conflict and Trust Development - Julie E. Lucero & Nina B. Wallerstein
21. Religion and Conflict: An Emerging Field of Inquiry - Stephen M. Croucher
22. Moral Conflict and Transcendent Communication - Stephen W. Littlejohn & Kristen L. Cole
23. Communities, Conflict, and the Design of Dialogic Conversations - J. Kevin Barge & Dorothy C. Andreas
IV. INTERCULTURAL/INTERNATIONAL CONFLICT - Stella Ting-Toomey & John G. Oetzel
24. The Identity Factor in Intercultural Conflict - Young Yun Kim
25. Interracial and Interethnic Conflict and Communication in the United States - Mark P. Orbe, Melodi A. Everett, & Angela L. Putman
26. Intercultural and Intergroup Conflict Resolution: Nonviolence and Middle Way Approaches - Tenzin Dorjee
27. Conflict in the Global Workplace - Cynthia Stohl, Robert M. McCann, & Hassan Abu Bakar
28. Building Cultures of Peace: the Role of Intergroup Dialogue - Benjamin J. Broome
29. Culture-Based Situational Conflict Model: An Update and Expansion - Stella Ting-Toomey & John G. Oetzel
30. Transforming Intercultural Conflict through the Context of Relationship - Beth Fisher-Yoshida
31. Conflict Communication in Contexts: Organizing Themes and Future Directions - John G. Oetzel, Stella Ting-Toomey, & Willow J. Anderson
About the Author :
John G. Oetzel (PhD, University of Iowa), is a professor in the Department of Management Communication in the Waikato Management School at the University of Waikato in Hamilton, New Zealand. He teaches courses in conflict, intercultural communication, health communication, and research methods. His research program centers on understanding and improving challenging communication among people with different group identities (particularly cultural identities). Dr. Oetzel uses quantitative survey methods and/or mixed-method designs to address three strands: (1) conflict in culturally diverse work groups and organizations, (2) communication in the health care delivery process, and (3) partnerships between community members and academics to address community health. He is co-author (with Stella Ting-Toomey) of Managing Intercultural Communication Effectively (2001, SAGE) and author of Intercultural Communication: A Layered Approach (2009, Pearson). He is also the author of more than 60 articles and book chapters. Stella Ting-Toomey (PhD, University of Washington) is a professor of human communication at California State University, Fullerton (CSUF). She has published numerous books and over more than 100 articles/chapters on the topics of intercultural conflict competence and ethnic identity negotiation process. A recent book title is Understanding Intercultural Communication, Second Edition (with Leeva Chung; Oxford University Press). Her publications have also appeared in the International Journal of Intercultural Relations, Communication Monographs, Human Communication Research, and The International Journal of Conflict Management, among others. Dr. Ting-Toomey’s teaching passions include intercultural conflict theory and practice and intercultural communication training. She is the 2008 recipient of the 23-campus wide CSU Wang Family Excellence Award, and the 2007–2008 recipient of the CSU-Fullerton Outstanding Professor Award. She has lectured widely throughout the United States, Asia, and Europe on the theme of mindful intercultural conflict competence.
