Total Productivity Management (TPmgt): A Systemic and Quantitative Approach to Compete in Quality, Price and Time

Poised to influence innovative management thinking into the 21st century, Total Productivity Management (TPmgt), written by one of the pioneers of productivity management, has been a decade in the making. This landmark publication is the most extensive book available on the subject of total productivity management. At a time when downsizing and layoffs are the norm, this innovative and highly organized book shows you how to treat human resource situations with a caring, customer-oriented, yet competitive attitude through integration of technical and human dimensions. This book makes use of a set of proven models and provides a systematic framework and structure to link total productivity to an organization's profitability. Total Productivity Management describes the tasks required of all constituents in an understandable format that they can relate to and by which regards can be realized for performance in all resource categories including direct labor, administrative staff, managers, professional personnel, materials, liquid assets, technologies, energy, and other areas.

Table of Contents:
Introduction Misconceptions about Quality, Technology, and Productivity Problems with the "Partial Productivity Perspective" Managerial Techniques Commonly Used in Decision-Making Organizational Goals for Managerial Decision-Making Importance of Management's Role in Increasing Productivity Proposed Approach to Management Decision-Making Relationship Between Total Productivity and Other Management Goals The Need for "Total Productivity Management" (PTmgt) Unique Factors Affecting Enterprises Confused Emphases of the 1970's and 1980's Continued Chaos of the 1990's Challenges as Opportunities Bridging the Technology Discontinuities Social Changes Family Unit-An Endangered Species Technology, The Uncontrollable Monster Ecological Imbalance The "One-World Syndrome" Summary The Basic Concept and Management Philosophy of TPmgt The "Total Productivity Perspective" TPmgt: The Definition TPmgt: The Concept and Philosophy TPmgt: The Three-Legged Stool Analogy TPmgt: The Conceptual Framework TPmgt: The Integration Mindset of 3 Competitiveness Dimensions The Systematic 10-Step Process(c) for TPmgt Implementation of the Basic TPmgt Implementation of the Comprehensive TPmgt Mission Statement TPM and/or CTPM Analysis Management Goals "Fishbone" Analysis Action Plans PQT Training Implementation of Action Plans Management Goals Achieved? TPG New Goals Important Note on the TPmgt Implementation Case Studies: Selected Applications Banking Consulting Construction Dry-Cleaning Education Healthcare Insurance Printing Restaurant Retailing Tourism Transportation Utilities Chemicals Computer Peripherals Electronics Heavy Equipment Machine-Tools Manufacturer Medical Devices Seafood Processing Space Systems Unique Features of TPmgt Interdisciplinary Emphasis in Management Decision-Making "People-Building" Emphasis, with Behavioral Thrust Product/Service Unit Orientation (Instead of Functional Focus) "Customer-Chain" Thinking Systemic Perspective for Integration Independence from Culture Ability to Understand the Technology - Total Productivity Synergy Ability to Understand and Affect the Quality - Total Productivity Linkage Ability to Interlink the Dimensions of Competitiveness Unique Features Compared to Other Management Philosophies Comprehensiveness of Problem-Solving Approaches in Training Comprehensiveness of productivity and Quality Improvement Techniques Ability to Quantify the Impact on the BOttom Line Reward Systems Based on Total Productivity Gainsharing The PRacvtice of "Management is a Moral Issue" Summary Frontiers Beyond TQM and Reengineering The TQM Wave-Where's it Headed? The Reengineering Dynamite The TPmgt Total Package? Benefits of TPmgt Customer Responsiveness Quality-Competitiveness Total Cost-Competitiveness Team-Building and Accountability Technology Planning Investment Analysis Acquisition and Merger Planning Resource Budgeting and Allocation Automatic "Profit-Targeting" Compatibility with Well-Established Data-Collection Formats Universality of TPmgt Fundamental Similarities in Manufacturing and Service Enterprises Principles of TPmgt Rules for Maximum Success with TPmgt Where To Go From Here? Blueprint for Action Need for Formal Education and Training in TPmgt Expert System Tools for TPmgt Videotape and Seminars on TPmgt Appendix A: Historical Introduction to Quality Appendix B: The TPM(c) Formulas Index