About the Book
Modern airports are dynamic and increasingly commercialised facilities that are designed and managed to serve the needs of a diverse group of users, including airlines, passengers and, increasingly, private shareholders. Essays in this Volume investigate the implications of privatisation and changes in global airport regulation on airport pricing, the experience of airport privatisation in selected global markets and the impacts of airport privatisation on costs and efficiency.
One of the most important considerations for aviation operators is the level of service they provide to their customers and issues of airline and airport service quality are addressed in this Volume. Of course, both objective measures and individual customer perceptions of service quality depend not only on material assets and infrastructure but also on airline and airport employees delivering the standardised service expectations of their employers. As numerous industrial disputes have shown, employee dissatisfaction with terms and conditions of employment can escalate into strikes or work to rule which have the potential to seriously damage both a company’s reputation and its bottom line. Managing people in aviation is thus critical to aviation performance and productivity and the essays in this Volume examine not only the effect of low cost carriers on industrial relations but also the role of gender in the delivery of, particularly airline, services.
Table of Contents:
Volume 4 Aviation Performance and Productivity
Introduction
Part I Privatisation and Commercialisation
- D. Gillen, ‘The Evolution of Airport Ownership and Governance’, Journal of Air Transport Management, 17, 2011, 3-13.
- A. Zhang and Y. Zhang, ‘Concession Revenue and Optimal Airport Pricing’, Transportation Research Part E, 33, 4, 1997, 287-296.
- A. Zhang and Y. Zhang, ‘Airport Charges and Capacity Expansion: Effects of Concessions and Privatization’, Journal of Urban Economics, 53, 2003, 54-75.
- T. H. Oum, N. Adler and C. Yu, ‘Privatization, Corporatization, Ownership Forms and Their Effects on the Performance of the World’s Major Airports’, Journal of Air Transport Management, 12, 2006, 109-121.
- I. Humphreys, S. Ison and G. Francis, ‘UK Airport Policy: Does the Government Have Any Influence?’, Public Money and Management, 27, 5, 2010, 339-344.
- R. Freestone, P. Williams and A. Bowden, ‘Fly Buy Cities: Some Planning Aspects of Airport Privatisation in Australia’, Urban Policy and Research, 24, 4, 2006, 491-508.
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Part II Efficiency
- T. H. Oum, J. Yan and C. Yu, ‘Ownership Forms Matter for Airport Efficiency: A Stochastic Frontier Investigation of Worldwide Airports’, Journal of Urban Economics, 64, 2008, 422-435.
- D. Gillen and A. Lall, ‘Developing Measures of Airport Productivity and Performance: An Application of Data Envelopment Analysis’, Transportation Research Part E, 33, 4, 1997, 261-273.
- J. Sarkis, ‘An Analysis of the Operational Efficiency of Major Airports in the United States’, Journal of Operations Management, 18, 2000, 335-351.
- D. Gillen and W. G. Morrison, ‘The Economics of Franchise Contracts and Airport Policy’, Journal of Air Transport Management, 11, 2005, 43-48.
- E. Pels, P. Nijkamp and P. Rietveld, ‘Inefficiencies and Scale Economies of European Airport Operations’, Transportation Research Part E, 39, 2003, 341-361.
- C. Barbot, A. Costa and E. Sochirca, ‘Airlines Performance in the New Market Context: A Comparative Productivity and Efficiency Analysis’, Journal of Air Transport Management, 14, 2008, 270-274.
- R. Merkert and D. A. Hensher, ‘The Impact of Strategic Management and Fleet Planning on Airline Efficiency – A Random Effects Tobit Model Based on DEA Efficiency Scores’, Transportation Research Part A, 45, 2011, 686-695.
- D. R. Graham, D. P. Kalpan and D. S. Sibley, ‘Efficiency and Competition in the Airline Industry’, The Bell Journal of Economics, 14, 1, 1983, 118-138.
- V. Inglada, B. Rey, A. Rodríguez-Alvarez and P. Coto-Millan, ‘Liberalisation and Efficiency in International Air Transport’, Transportation Research Part A, 40, 2006, 95-105.
- B. K. Behn and R. A. Riley, ‘Using Nonfinancial Information to Predict Financial Performance: The Case of the U.S. Airline Industry’, Journal of Accounting, Auditing & Finance, 14 , 1, 1999, 29-56.
- M. M. Parast and E. H. Fini, ‘The Effect of Productivity and Quality on Profitability in US Airline Industry: An Empirical Investigation’, Managing Service Quality: An International Journal, 20, 5, 2010, 458-474.
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Part III Service delivery and service quality
- F. Sultan and M. C. Simpson, Jr, ‘International Service Variants: Airline Passenger Expectations and Perceptions of Service Quality’, Journal of Services Marketing, 14, 3, 2000, 188-216.
- S.-H. Tsaur, T.-Y. Chang and C.-H. Yen, ‘The Evaluation of Airline Service Quality by Fuzzy MCDM’, Tourism Management, 23, 2002, 107-115.
- M. J. Mazzeo, ‘Competition and Service Quality in the U.S. Airline Industry’, Review of Industrial Organization, 22, 2003, 275-296.
- A. R. Correia, S. C. Wirasinghe and A. G. de Barros, ‘Overall Level of Service Measures for Airport Passenger Terminals’, Transportation Research Part A, 42, 2008, 330-346.
- N. Adler and J. Berechman, ‘Measuring Airport Quality from the Airlines’ Viewpoint: An Application of Data Envelopment Analysis’, Transport Policy, 8, 2001, 171-181.
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Part IV: Human Resource and Labour
- F. E. Alamdari and P. Morrell, ‘Airline Labour Cost Reduction: Post-liberalisation Experience in the USA and Europe’, Journal of Air Transport Management, 3, 2, 1997, 53-66.
- L. Hunter, ‘Low Cost Airlines: Business Model and Employment Relations’, European Management Journal, 24, 5, 2006, 315-321.
- G. Harvey and P. Turnbull, ‘Employment Relations, Management Style and Flight Crew Attitudes at Low Cost Airline Subsidiaries: The Cases of British Airways/Go and bmi/bmibaby’, European Management Journal, 24, 5, 2006, 330-337.
- S. Taylor and M. Tyler, ‘Emotional Labour and Sexual Difference in the Airline Industry’, Work, Employment & Society, 14, 1, 2000, 77-95.
About the Author :
Lucy Budd is Professor of Air Transport Management and Stephen Ison is Professor of Air Transport Policy at De Montfort University, UK.
