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Home > Business and Economics > Business and Management > Sales and marketing > Customer services > Ultimate Customer Service Lib/E: Customer Service Essentials for Loyal Customers(The Made for Success Series Lib/E)
Ultimate Customer Service Lib/E: Customer Service Essentials for Loyal Customers(The Made for Success Series Lib/E)

Ultimate Customer Service Lib/E: Customer Service Essentials for Loyal Customers(The Made for Success Series Lib/E)


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About the Book

Exceptional customer service is no accident! Great service providers know what to do, teach their employees how to do it, and consistently deliver first-class service. Now, you can get the world's top customer service authors to coach you and your team into excellence. Bring the exceptional customer service of Starbucks, Nordstrom's, or the Ritz Carlton into your organization with training from the best of the best in customer service training and development. You'll learn the latest customer engagement strategies from celebrity authors Shep Hyken (The Cult of the Customer) and Mark Sanborn (The Fred Factor), whose strategies and techniques will create positive relationships and long-term loyalty with your customers. Have you ever had to offer great service to a difficult customer? Do you and your team know how to guarantee a positive outcome? Learn field-tested processes from this audio collection, complete with case studies, entertaining stories, and new ways of thinking about negative people. You'll also learn how your word choice can impact the future buying behavior of even your most loyal customers. The experts in this series teach you how to avoid common pitfalls and offer seven secrets of remarkable communication that produce outstanding results. A satisfied customer is the number one asset for any businesses, and now you can get the top thought leaders and practitioners to train your team for the same price as a business lunch.

About the Author :
Mark Sanborn is an international bestselling author and noted authority on leadership, customer service, and turning the ordinary into the extraordinary. His book The Fred Factor has sold over one million copies. Mark Sanborn is an international bestselling author and noted authority on leadership, customer service, and turning the ordinary into the extraordinary. His book The Fred Factor has sold over one million copies.


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Product Details
  • ISBN-13: 9781441783097
  • Publisher: Made for Success
  • Publisher Imprint: Made for Success
  • Edition: Unabridged edition
  • Language: English
  • Series Title: The Made for Success Series Lib/E
  • Sub Title: Customer Service Essentials for Loyal Customers
  • Width: 180 mm
  • ISBN-10: 1441783091
  • Publisher Date: 01 Apr 2011
  • Binding: SF
  • Height: 157 mm
  • Returnable: N
  • Spine Width: 51 mm
  • Weight: 408 gr


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