Leading change in the right direction and sustaining change is extremely difficult without relevant measures and management of those measures. Providing a leadership and management guide to achieving objectives, this book details how to use the 3Ms (Measure, Manage to Measure, Make-it-Easy) of change leadership. It includes case studies from the aviation and manufacturing industries as well as forms to facilitate implementation. The author describes a culture change method based on changing behaviors.
Table of Contents:
Overview of Process Improvement and the 3Ms. Change Leadership. Resistance to Change and Process Improvement. Process Improvement Methodologies. Roadmap for Process Improvement. Chartering the Process Improvement Work. Stakeholder Analysis. Finding the Root Causes, Improving, and Controlling. Utilizing the 3Ms: Measure, Manage to the Measure, and Make It Easier. What to Measure. Measure Risk to Achieve High Reliability. Measurement as a System. How to Share and Communicate Measurements. 3Ms: Manage to the Measure. 3Ms: Make It Easier. High Reliability. Summary.
About the Author :
Richard Morrow is the Director of Healthcare Performance Partners.
Review :
In this book, Rick Morrow provides a clear, structured, and disciplined approach to improving processes and systems in any industry or organization in need of improvement. He gives readers great insight into how all the tools of improvement can indeed be used in an integrated approach to improve service or product reliability, quality, safety, utilization, and efficiency. He wraps this around straightforward steps and the management systems required to sustain improvements. A must read for all looking to improve an organization and delivery system.—Charles Hagood, Founder & Past President of The Access Group, International Industrial and Business Services Consulting
As an international expert in quality and safety, Utilizing the 3Ms of Process Improvement is my go-to-guide for practical applications in process improvement. This is a must read for all professionals looking to create sustainable processes and improve outcomes.—David Jaimovich, MD, President of Quality Resources International
In this book, Rick Morrow provides a clear, structured, and disciplined approach to improving processes and systems in any industry or organization in need of improvement. He gives readers great insight into how all the tools of improvement can indeed be used in an integrated approach to improve service or product reliability, quality, safety, utilization, and efficiency. He wraps this around straightforward steps and the management systems required to sustain improvements. A must read for all looking to improve an organization and delivery system.—Charles Hagood, Founder & Past President of The Access Group, International Industrial and Business Services Consulting
As an international expert in quality and safety, Utilizing the 3Ms of Process Improvement is my go-to-guide for practical applications in process improvement. This is a must read for all professionals looking to create sustainable processes and improve outcomes.—David Jaimovich, MD, President of Quality Resources International
