Buy Quality Management Book by Peter D. Mauch - Bookswagon
close menu
Bookswagon
search
My Account
Book 1
Book 2
Book 3
Book 1
Book 2
Book 3
Book 1
Book 2
Book 3
Book 1
Book 2
Book 3
Home > Science, Technology & Agriculture > Technology: general issues > Engineering: general books > Quality Management: Theory and Application
Quality Management: Theory and Application

Quality Management: Theory and Application


     0     
5
4
3
2
1



Out of Stock


Notify me when this book is in stock
X
About the Book

In the past, when goods and services were simpler, measurement of quality was self-evident. As business became more complicated, so too did the implementation of quality management and our ability to measure it. Ultimately, the practice of quality strayed from being a business practice to become much more of an engineering discipline producing plenty of data, but little actual improvement.

In Quality Management: Theory and Application, highly respected quality management specialist Peter Mauch shows you how to set up a Quality Management System (QMS) that will stay aligned with your business goals. Using examples from actual situations that can be readily applied in any industrial situation, these pages will show you how to:

  • Plan for quality by setting objectives and metrics, and creating effective flexible blueprints, and procedures
  • Get staff involved by understanding how to motivate and train them
  • Establish responsibility and accountability across your entire organization
  • Create the right reporting mechanisms and learn how to analyze them
  • Understand the value and particulars of certification

QMS is a performance-reporting system designed to accumulate and report data useful for the achievement of management’s objectives. Combining the technical aspects of quality engineering with successful business management practices, this book will teach you that quality is an ongoing practice, and that it must be implemented throughout an organization rather than stand as the responsibility of one department. Ultimately, through this system, you will align individual departments to continuously maximize quality throughout your entire organization.



Table of Contents:

Organizing for Quality
Objectives
Terminology
Introduction
Categorizing Duties
Leadership
Product or Service Producing
Support
Incongruence
Breaking Categories into Classifications
Leadership Classifications
Product- or Service-Producing Classifications
Support Classifications
Basic Functional Structure
Quality Function Considerations
Authority, Accountability, and Responsibility
Authority Principles
Revise and Adjust
Communication
Summary
Review Questions

Planning for Quality
Objectives
Terminology
Introduction
Business Quality Planning
Elements of an Effective Quality System
Marketing
Setting Objectives
Long- and Short-Range Objectives
Setting Business Metrics
Process Quality Planning
General Information
Details
Failure Modes
Control
Project Planning
General Information
Status Reporting
Detail
Product Quality Planning
General Information
Detail
Product Verification and Validation Planning
Responsibility and Interfaces
Information Accessibility
Files and Records
Validation Facilities
Validation Personnel
Validation Procedures
Scheduling and Revising Validation Plans
Policies, Procedures, and Objectives
Policies
Procedures and Rules
Forms and Records
Blueprints (Product Specifications)
Process Flowcharting
Standardization of Symbols
Normal Logic Flow
Process Flow
Communication
Summary
Review Questions

Controlling for Quality
Objectives
Terminology
Introduction
Long-Range Objectives
Short-Range Objectives
A Cascade Approach
Concerns of Control
Written Reports
Preparing Reports
Correcting for Deviations
Importance of Value
Basic Concepts
Organizational Responsibility
The Role of Quality Management
Introduction to Quality-Reporting Basics
The Business Quality Report
Underlying Concepts
Activity Reporting
Journalizing Procedure
Posting
Product Performance Reporting
Analysis
Ranked Order Analysis
Fishbone Diagram
Controlling Nonconformance Identification
Identification during Work
Completion of Work
Inspection
Identification of Nonconforming Product
Segregation
Short-Run Production
Long-Run Production
Risk
Disposition
Responsibilities for Disposition
Corrective and Preventive Action (CAPA) Methodology
Immediate Action Required
Magnitude of the Nonconformity
CAPA Methodology
Summary
Review Questions

Staffing for Quality
Objectives
Terminology
Forecasting Human Resources Needs
Job Descriptions
Job Analysis
Methods
Results
Position Requirement
Education and Training
Systems of Formal Education
Primary Education
Secondary Education
Higher Education
Adult Education
Alternative Education
Training
Training Records
Summary
Review Questions

Motivating for Quality
Objectives
Terminology
Lead, Coach, and Guide
Leadership Styles
Autocratic
Paternalistic
Democratic
Laissez-Faire
Rewards Based upon Performance
Praise and Censure Fairly
Performance Appraisals
Provide a Motivating Environment
Deficiency Needs
Physiological Needs
Safety Needs
Social Needs
Esteem Needs
Self-Actualization
Summary
Review Questions

Special Topics in Quality
Overview of Statistical Methods
History
Overview
Statistical Methods
Experimental and Observational Studies
Levels of Measurement
History of SPC
General
Risk Analysis
Risk Analysis and the Risk Workshop
Facilitated Risk Analysis Process
Reliability Engineering
Reliability Theory
Reliability Program Plan
Reliability Requirements
System Reliability Parameters
Reliability Modeling
Reliability Test Requirements
Requirements for Reliability Tasks
Design for Reliability
Fault Tree Diagrams
Reliability Testing
A Reliability Sequential Test Plan
Accelerated Testing
Software Reliability
Reliability Operational Assessment 1
Reliability Organizations
Certification
Reliability Engineering Education 1
Systems Analysis. 1
Characterization of Systems. 1
LTI Systems
Auditing
Audit Planning and Scheduling 1
Auditor Education and Training 1
Audit Initiation 1
Audit Scope 1
Audit Objective 1
Frequency and Timing 1
Long-Term Planning 1
Pre-Audit Review of System 1
Working Papers 1
Result 1
Sampling Plans 1
Audit Implementation Steps
Notification to Auditee
Opening Meeting
Information, Verification, and Evaluation
Audit Observations
Audit Supervision
Audit Follow-Up
Preparation of the Report
Content of the Report
Reporting the Audit
Review and Distribution
Audit Completion
Record Retention
Cost of Quality
Origins 1

Appendix A: Business Quality Plan 1
Appendix B: Process Quality Plan 1
Appendix C: Product Quality Plan. 1



About the Author :
Peter D. Mauch is affiliated with Control Solutions, Inc., in Aurora, Illinois.


Best Sellers


Product Details
  • ISBN-13: 9781439888018
  • Publisher: Taylor & Francis Inc
  • Publisher Imprint: CRC Press Inc
  • Language: English
  • No of Pages: 171
  • ISBN-10: 1439888019
  • Publisher Date: 21 Dec 2009
  • Binding: Digital (delivered electronically)
  • No of Pages: 171
  • Sub Title: Theory and Application


Similar Products

Add Photo
Add Photo

Customer Reviews

REVIEWS      0     
Click Here To Be The First to Review this Product
Quality Management: Theory and Application
Taylor & Francis Inc -
Quality Management: Theory and Application
Writing guidlines
We want to publish your review, so please:
  • keep your review on the product. Review's that defame author's character will be rejected.
  • Keep your review focused on the product.
  • Avoid writing about customer service. contact us instead if you have issue requiring immediate attention.
  • Refrain from mentioning competitors or the specific price you paid for the product.
  • Do not include any personally identifiable information, such as full names.

Quality Management: Theory and Application

Required fields are marked with *

Review Title*
Review
    Add Photo Add up to 6 photos
    Would you recommend this product to a friend?
    Tag this Book Read more
    Does your review contain spoilers?
    What type of reader best describes you?
    I agree to the terms & conditions
    You may receive emails regarding this submission. Any emails will include the ability to opt-out of future communications.

    CUSTOMER RATINGS AND REVIEWS AND QUESTIONS AND ANSWERS TERMS OF USE

    These Terms of Use govern your conduct associated with the Customer Ratings and Reviews and/or Questions and Answers service offered by Bookswagon (the "CRR Service").


    By submitting any content to Bookswagon, you guarantee that:
    • You are the sole author and owner of the intellectual property rights in the content;
    • All "moral rights" that you may have in such content have been voluntarily waived by you;
    • All content that you post is accurate;
    • You are at least 13 years old;
    • Use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.
    You further agree that you may not submit any content:
    • That is known by you to be false, inaccurate or misleading;
    • That infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
    • That violates any law, statute, ordinance or regulation (including, but not limited to, those governing, consumer protection, unfair competition, anti-discrimination or false advertising);
    • That is, or may reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
    • For which you were compensated or granted any consideration by any unapproved third party;
    • That includes any information that references other websites, addresses, email addresses, contact information or phone numbers;
    • That contains any computer viruses, worms or other potentially damaging computer programs or files.
    You agree to indemnify and hold Bookswagon (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Bazaarvoice, Inc.), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.


    For any content that you submit, you grant Bookswagon a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell, transfer, and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you. Additionally,  Bookswagon may transfer or share any personal information that you submit with its third-party service providers, including but not limited to Bazaarvoice, Inc. in accordance with  Privacy Policy


    All content that you submit may be used at Bookswagon's sole discretion. Bookswagon reserves the right to change, condense, withhold publication, remove or delete any content on Bookswagon's website that Bookswagon deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use.  Bookswagon does not guarantee that you will have any recourse through Bookswagon to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, Bookswagon reserves the right to remove or to refuse to post any submission to the extent authorized by law. You acknowledge that you, not Bookswagon, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Bookswagon, its agents, subsidiaries, affiliates, partners or third party service providers (including but not limited to Bazaarvoice, Inc.)and their respective directors, officers and employees.

    Accept


    Inspired by your browsing history


    Your review has been submitted!

    You've already reviewed this product!