Measuring and Improving Performance
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Measuring and Improving Performance: Information Technology Applications in Lean Systems

Measuring and Improving Performance: Information Technology Applications in Lean Systems


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About the Book

As a pioneer in Lean improvement methods, Jim Martin was among the first to suggest that truly successful Lean initiatives are those applied across every facet of an organization, not just on the shop floor. Building on this concept, Martin demonstrates that one of the most effective ways to implement operational improvements across an organization is to approach it through the resource that permeates every facet of a modern organization—information technology. Measuring and Improving Performance: Information Technology Applications in Lean Systems explains how the effective use of Lean project management methodologies can increase the productivity of information system deployment in service and manufacturing organizations. Starting with an overview of Lean and agile project management principles, the author walks readers through the implementation of Lean practices across key aspects of IT systems. Created to provide Lean and Six Sigma practitioners with a clear understanding of the important concepts related to the creation and modification of software to support process improvement activities across Lean systems, this reference book: Details how to apply Lean principles to IT systems on a global scale Explains how to design IT systems capable of meeting evolving customer needs and expectations Covers several project management methods including agile project management (APM), agile unified process (AUP), SCRUM, extreme programming (EP) Identifies the operational issues that can help project execution and those that can hinder it Complete with roadmaps and checklists, this book will help busy IT and Lean professionals discover more efficient ways to monitor business activity, gather business intelligence, manage and analyze business processes, and ultimately—increase overall operational efficiency.

Table of Contents:
IT PROJECT MANAGEMENT CONCEPTS Highly Structured Project Management Capability Maturity Models Highly Structured Project Management Factors for Managing Project Risk Classic Project Management Activities Key Requirements Characteristics Common Design Issues Agile Project Management with Scrum Open Exchange of Information to Stakeholders Visual Display of Project Information Provide Rapid Feedback of Project Status Use Efficient Design Methods Verify and Translate User Requirements Develop Multigenerational Designs End-User Control PROCESS IMPROVEMENT METHODS Accelerating Organizational Change Change Readiness Key Change Tools and Methods Developing Project Charters Team Authority and Clarity Key Stakeholder Analysis Analyzing Promoting and Restraining Factors Analyzing Organizational Structures Managing Project Risk and Issues Planning Project Communications Managing Lean IT Projects Translating Customer Requirements Key Design Goals Translating Customer Requirements Kano Needs Value Expectations Collecting the Customer Information Specifications Reasons for Poor Specification of Requirements Translating Critical-to-Quality (CTQ) Requirements Using the Analytical Hierarchy Process (AHP) Analytical Hierarchy Process (AHP) Ranking Scale Prioritizing Design Alternatives Using a Pugh Matrix Mapping Specifications to Systems Understanding Lean Concepts Seven Forms of Waste Lean Tenets Lean Versus Agile Project Management (APM) Reorganize Work Environment Create a High-Performance Work Team Understand Customer Value Develop Metrics and Measurement Systems Link Work Operations Level Demand of a Scrum Sprint Simplify Work Standardize Work Apply Mistake-Proofing Methods Balance the Flow of Work between Team Members Manage Bottlenecks Use Transfer Batches Reduce Setup Time Maintain System Availability Implement a Pull Scheduling System Software Development and Project Support Development of System Specifications Capturing Stakeholder Requirements Use Cases E-Commerce Example Key Concepts of Efficient Software Design Software Quality Assurance Software Documentation Configuration Management Software Testing Software Deployment and Distribution PROCESS INTEGRATION Lean IT Applications in Manufacturing and Service Systems Information Technology (IT) Applications in Lean Systems Manufacturing Systems Enterprise Resource Planning (ERP) Forecasting Capacity Requirements Planning (CRP) Master Production Schedule (MPS) Quick Response Manufacturing (QRM) Systems Manufacturing Resource Planning (MRPII) Manufacturing Automation Protocol (MAP) Distribution Requirements Planning (DRP) Warehouse Management System (WMS) Advanced Shipping Notification (ASN) Service Systems Workflow Management (WM) Enterprise Application Integration (EAI) Business Activity Monitoring (BAM) Business Intelligence (BI) Business Process Modeling and Analysis (BMA) Business Process Management (BPM) Business Process Management Suite (BPMS) Measuring and Improving Performance IT Governance Governmental and Industry Standards Measuring and Improving Performance Performance Metrics and Dashboards Measuring Lean IT Project Teams Measuring Software Creation and Deployment Measuring the Software Testing Process Measuring the Performance of Lean Systems Mapping Project and Design Metrics Measuring and Improving Performance Lean IT Applications Conclusion Glossary Appendix: List of Figures and Tables Index Each Chapter Starts With an "Overview" and Concludes With a "Summary" and "Suggested Reading"  


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Product Details
  • ISBN-13: 9781439887158
  • Publisher: Taylor & Francis Inc
  • Publisher Imprint: CRC Press Inc
  • Language: English
  • No of Pages: 280
  • ISBN-10: 1439887152
  • Publisher Date: 20 Aug 2009
  • Binding: Digital (delivered electronically)
  • No of Pages: 280
  • Sub Title: Information Technology Applications in Lean Systems


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