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Home > Computing and Information Technology > Computer certification > Computer certification: CompTIA > CompTIA Strata: IT Technology for Sales and CertBlaster
CompTIA Strata: IT Technology for Sales and CertBlaster

CompTIA Strata: IT Technology for Sales and CertBlaster


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About the Book

This course helps prepare students for the CompTIA Strata: IT Technology for Sales certification exam. Students will learn about computer components, software licenses and installation, printing technologies, CPU features and functions, memory, data storage devices, and networks. Students will also learn about computer maintenance and safe work practices. Finally, students will learn about the sales process and ways to build and maintain client relationships.

Table of Contents:
Unit 1: Personal computer basics Topic A: Computer components Topic B: What makes computers work Topic C: Storing items on your computer Topic D: System settings Unit 2: Software Topic A: Software installation Topic B: Malware Topic C: Windows Firewall Topic D: Backups Unit 3: Printers Topic A: Printing technologies Unit 4: Display devices Topic A: External monitors Topic B: Integrated monitors Unit 5: Connectors and adapters Topic A: Serial, parallel, and PS/2 connections Topic B: USB and FireWire Unit 6: Multimedia devices Topic A: Devices and drivers Topic B: Audio devices Topic C: Scanners and cameras Unit 7: Processors and memory Topic A: The central processing unit Topic B: Memory Topic C: Memory packaging Topic D: Memory monitoring Unit 8: Data storage devices Topic A: Optical drives Topic B: Removable storage devices Topic C: Hard drives Unit 9: Network basics Topic A: Network concepts Topic B: Wide area networks Topic C: Security threats Topic D: Security strategies Unit 10: Networking protocols and connections Topic A: Addressing Topic B: Client configuration Unit 11: Green IT and preventative maintenance Topic A: Electrical safety Topic B: Green IT Topic C: Disposing of computer equipment Topic D: Preventive hardware maintenance Unit 12: Technical sales fundamentals Topic A: The sales process Topic B: Elements of selling Topic C: Understanding sales terms Topic D: Managing yourself Unit 13: Handling clients Topic A: Finding clients Topic B: Connecting with clients Topic C: Finding solutions Unit 14: Gaining customer commitment Topic A: Building relationships Topic B: Demonstrating the need Topic C: Satisfying the need Unit 15: Closing a sale Topic A: Demonstrating benefits Topic B: Confirming commitment Topic C: Closing and following up Appendix A: Certification exam objectives map Topic A: CompTIA Strata: IT Technology for Sales


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Product Details
  • ISBN-13: 9781426019210
  • Publisher: Axzo Press LLC
  • Publisher Imprint: Thomson NETg
  • Edition: Student edition
  • No of Pages: 480
  • Sub Title: IT Technology for Sales and CertBlaster
  • ISBN-10: 1426019211
  • Publisher Date: 12 Feb 2010
  • Binding: Spiral bound
  • Language: English
  • Returnable: N


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