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Home > Business and Economics > Business and Management > Operational research > Living Knowledge: The Dynamics of Professional Service Work
Living Knowledge: The Dynamics of Professional Service Work

Living Knowledge: The Dynamics of Professional Service Work


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About the Book

What should the next generation of knowledge management practices be? "Living Knowledge" offers an empirical perspective on the dynamic and living nature of knowledge in organizations, based on research on professional service work. The book starts from a perspective on knowledge as being constituted in practice and guides the reader through a diverse set of organizational experiences. These cases present a series of new concepts for understanding and managing knowledge, such as half worked boundary objects, knowledge hyperstories, activity centered knowledge support and knowledge dramas.

Table of Contents:
Living Knowledge: Foundations and Frameworks; A.Carlsen , R.Klev & G.Von Krogh Dealing with Ideas: On Creating New Work Practice; G.Hakonsen Doing Knowledge Dramas: The Battle, the Mission, the Mystery, the Deep Play and the Carnival; A.Carlsen Organising Knowledge Work(ers) The Production of Commitment in Flexible Organizations; B.Rasmussen Enacting Knowledge Representations; G.Ellingsen & E.Monteiro 'I Think I Understand What You Mean': Negotiating Intersubjective Understanding; R.Rosness Dancing the Dilemmas: The "Mythological" Enabling of Collective Action; E.Røyrvik & E.Wulff Designing Knowledge Work Space. Archetypes of Professional Service Work as a Tool for Change; R.Gjersvik & S.Blakstad Extending Practices: From Local to Organizational Knowledge Flows; K.Bjørkeng , M.Skaret & K.M.Hydle Knowledge Hyperstories and Context Sensitive Knowledge Enabling; E.Røyrvik & A.Lindseth Activity Centred Knowledge Support; G.J.Coll , S.Carlsen & A.Mæhle Researching Living Knowledge; R.Klev

About the Author :
ARNE CARLSEN is a senior research scientist at SINTEF Industrial Management. He has initiated and managed several large research programs on knowledge management and has worked as researcher, consultant and middle manger in the United States and Scandinavia. Carlsen is currently finishing his dissertation work where he focuses on the interplay between work based identity formation and organizational change. - ROGER KLEV is Associate Professor at the Norwegian University of Science and Technology, Department of Industrial Economics and Technology Management. He holds a PhD in Business Administration and worked with change and development projects in a large number of companies; both as consultant and as researcher. Previous appointments include 3 years as research director at the Knowledge and Strategy research department at SINTEF Industrial Management. Roger Klev is co-author of the book Forandring som praksis (Change as praxis) from 2002. - GEORGE VON KROGH is Director of the Institute of Management at the University of St. Gallen.


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Product Details
  • ISBN-13: 9781403920607
  • Publisher: Palgrave USA
  • Publisher Imprint: Palgrave Macmillan
  • Height: 216 mm
  • No of Pages: 236
  • Sub Title: The Dynamics of Professional Service Work
  • ISBN-10: 1403920605
  • Publisher Date: 19 Apr 2004
  • Binding: Hardback
  • Language: English
  • Returnable: Y
  • Width: 140 mm


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