The Theory and Practice of Change Management

John Hayes' bestselling textbook combines a scholarly discussion of change management with a host of practical tools and techniques. It provides future managers with all the skills they need to diagnose the need for change and to ensure its successful implementation. The book's unique underpinning framework views change as a purposeful and constructed sequence of events, rather than something chaotic and unmanageable. Its hands-on approach includes a number of 'Change Tools' that students can apply to various scenarios, an array of case studies and examples based on real-life organisations worldwide and video interviews with experienced change practitioners, who share their insights on key topics. The book will be essential reading for final-year business undergraduates, as well as MBA and postgraduate students who are taking modules in change management or organisational change. It is also ideal for change practitioners and consultants. New to this Edition: - Two new chapters on ethical change management practice - A new chapter on value innovation - A new section showing how the book supports employability skills - Brand new international case studies and examples, including the Volkswagen emissions scandal, the collapse of BHS, and company culture at Uber - A free-to-access website featuring audio-visual Tutorials with narration by the author, lecturer slides, detailed briefings on the book's case studies, and much more Accompanying online resources for this title can be found at bloomsburyonlineresources.com/the-theory-and-practice-of-change-management-5e. These resources are designed to support teaching and learning when using this textbook and are available at no extra cost.

Table of Contents:
PART I: MANAGING CHANGE: A PROCESS PERSPECTIVE 1. Process Models of Change 2. Leading Change:A Process Perspective PART II: RECOGNISING THE NEED FOR CHANGE 3. Patterns of Change 4. Recognising the Need or Opportunity for Change 5. Starting the Change 6. Building Change Relationships PART III: DIAGNOSING WHAT NEEDS TO BE CHANGED 7. Diagnosis 8. Gathering and Interpreting Information PART IV: LEADING AND MANAGING THE PEOPLE ISSUES 9. The Role of Leadership in Change Management 10. Power, Politics and Stakeholder Management 11. Responsible Change Management: An Ethical Approach 12. Managing Context to promote ethical practice 13. Communicating Change 14. Motivating Others to Change 15. Supporting Others through Change PART V: PLANNING AND PREPARING FOR CHANGE 16. Shaping Implementation Strategies 17. Developing a Change Plan 18. Types of Intervention 19. Action Research 20. Appreciative Inquiry 21. Training and Development 22. High Performance Management 23. Business Process Re-engineering 24. Lean 25. Culture Profiling 26 Value Innovation 27. Selecting Interventions PART VI: IMPLEMENTING CHANGE AND REVIEWING PROGRESS 28. Implementing Change 29. Reviewing and Keeping the Change on Track PART VII: SUSTAINING CHANGE 30. Making Change Stick 31. Spreading Change PART VIII: LEARNING 32. Change Managers Learning From Their Own Experience 33. Facilitating Collective Learning 34. Pulling it All Together:A Concluding Case Study.

About the Author :
John Hayes is Emeritus Professor of Change Management at Leeds University Business School, UK. John also helps to facilitate change in complex organizational settings and has worked for companies such as BP, Nestlé, National Australia Group and the US Army.

Review :
It would be hard to improve on the last edition of Hayes' book, but this version does. Wonderfully clear, it is a useful book for course leaders in the human side of strategy, and a great lifelong learning companion for anyone moving into a change agent's role or looking to change their organisation. The new, reframed chapters on making change stick are a great addition. Getting people to change, even when it is in their best interest to do so, is the most difficult task faced by any leader. Hayes makes this content readily accessible, in one of the best management texts I have ever read. In our turbulent times, the management of organizational change has become more important than ever. John Hayes's book systemizes the complex field of change management and orders it into a clear and logical process. Highly recommended reading for both students and practitioners who want to learn how change management works and why. This text has three great strengths as an effective learning resource: it is one of the few texts where chapters clearly align with managing the change process; it emphasises the people management issues associated with implementing change; and each chapter provides at least one brief practical case study, drawing from a range of industries and organisations located around the globe. This excellent book gives a thorough view of the many forms and stages of change management processes in today's organisations. The multimedia learning aids and case studies unpack crucial issues further for the reader, offering useful insights into reasons for the possible success or failure of various change initiatives. Organizational change is a complex and paradoxical phenomenon. Scholars endlessly discuss the dilemmas and conflicting epistemological stances, while practitioners need insightful examples, clear frameworks and practical guidelines on how to realize change successfully. In a marvelously comprehensible way, John Hayes offers a clear balance between both worlds and by doing so demystifies the world of change management. I strongly recommend this book to practitioners and scholars alike. There is a lot to like about this textbook! John Hayes guides us through the challenges of managing organisational change and combines important theoretical concepts with practical exercises on how to facilitate change more effectively. All students and industry practitioners would benefit from the ideas and concepts in this text-a must read for all who want to make a difference and manage change successfully. This updated edition of John Hayes's text offers a useful structure for students and instructors to understand managing change in an organizational context. Interesting case studies and examples, from both a regional and global vantage, help those with an interest in, or already working for, national and multi-national organizations. Valuable reading, and an excellent study tool! The text does a fine job detailing change management processes, balancing theory, and covering the tools necessary for practitioners. It has rapidly become a staple in my organization change graduate course.