Training in Interpersonal Skills: TIPS for Managing People at Work
Training in Interpersonal Skills: TIPS for Managing People at Work: Pearson New International Edition

Training in Interpersonal Skills: TIPS for Managing People at Work: Pearson New International Edition


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About the Book

For undergraduate and graduate courses in organisational behaviour and human resources. An applied approach to developing and practicing interpersonal skills. By developing and practicing the material in Training in Interpersonal Skills, students can learn how to build productive relationships for any situation. This text also helps students master the skills necessary for personal and organisational effectiveness such as self-management, communication, teaming, and problem solving. The sixth edition includes several new pedagogical tools–such as self-assessment quizzes, exercises, cases, etc.–and information on the importance and usage of social networking.

Table of Contents:
Part I: Self-Awareness     Chapter 1. Skills: An Introduction      Chapter 2. Self-Awareness: A Point of Departure   Chapter 3. Self-Management: Clarifying Values, Setting Goals, and Planning     Chapter 4. Applying Emotional Intelligence      Part II: Communicating     Chapter 5. Sending Interpersonal Messages Chapter 6. Listening and Reading Nonverbal Messages     Chapter 7. Providing Feedback     Chapter 8. Communicating Across Cultures     Part III: Motivating Chapter 9. Goal Setting     Chapter 10. Coaching, Counseling, and Mentoring     Chapter 11. Empowering People Through Delegation     Part IV: Leading Chapter 12. Politicking   Chapter 13. Applying Leadership Style     Chapter 14. Managing Change     Part V: Teaming Chapter 15. Facilitating Teamwork Chapter 16. Valuing Diversity     Part VI: Problem Solving     Chapter 17. Ethical Decision Making     Chapter 18. Creative Problem Solving     Chapter 19. Resolving Conflicts Chapter 20. Persuading   Chapter 21. Negotiating  

About the Author :
Stephen P. Robbins is Professor Emeritus of Management at San Diego State University and the world's best-selling textbook author in the areas of both management and organisational behaviour. His books are used at more than a thousand US colleges and universities; have been translated into 19 languages; and have adapted editions for Canada, Australia, South Africa, India and the Middle East. Dr Robbins is also the author of the best-selling books The Truth about Managing People and Decide & Conquer.


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Product Details
  • ISBN-13: 9781292020693
  • Publisher: Pearson Education Limited
  • Publisher Imprint: Pearson Education Limited
  • Height: 276 mm
  • No of Pages: 384
  • Sub Title: Pearson New International Edition
  • Width: 215 mm
  • ISBN-10: 1292020695
  • Publisher Date: 23 Aug 2013
  • Binding: Paperback
  • Language: English
  • Spine Width: 19 mm
  • Weight: 932 gr


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Training in Interpersonal Skills: TIPS for Managing People at Work: Pearson New International Edition
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