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Home > Society and Social Sciences > Politics and government > Ssa Benefit Statements: Well Received by the Public But Difficult to Comprehend: Hehs-97-19
Ssa Benefit Statements: Well Received by the Public But Difficult to Comprehend: Hehs-97-19

Ssa Benefit Statements: Well Received by the Public But Difficult to Comprehend: Hehs-97-19


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About the Book

Pursuant to a congressional request, GAO reviewed the Social Security Administration's (SSA) overall progress in issuing the Personal Earnings and Benefits Estimate Statement (PEBES), focusing on: (1) whether the PEBES benefit estimates are reasonable; (2) what SSA has done to improve the statement; (3) the extent to which the statement communicates its goals and information clearly; (4) SSA plans to revise the statement further; and (5) actions that GAO believes will improve the statement. GAO found that: (1) the methods and assumptions used by SSA for estimating future retirement benefits are consistent with those used by private and public pension plan sponsors; (2) the public feels that the PEBES can be a valuable tool for retirement planning; (3) although SSA has taken steps to improve PEBES, it fails to communicate clearly the complex information readers need to understand SSA programs and benefits, partly because the design and organization of the statement make it difficult for the reader to locate and understand important information; (4) readers are confused by several important explanations, such as who in their family is eligible for benefits; (5) SSA is considering redesigning PEBES, but only if the redesign results in reduced printing costs; (6) this approach overlooks hidden costs, such as the workload generated by public inquiries when people do not understand the statement, and the possibility that a poorly designed statement will undermine, rather than improve, public confidence; and (7) active leadership from SSA senior managers will be needed to ensure the success of this important initiative.


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Product Details
  • ISBN-13: 9781289088675
  • Publisher: Bibliogov
  • Publisher Imprint: Bibliogov
  • Height: 246 mm
  • No of Pages: 30
  • Spine Width: 2 mm
  • Weight: 73 gr
  • ISBN-10: 1289088675
  • Publisher Date: 01 Jun 2013
  • Binding: Paperback
  • Language: English
  • Returnable: N
  • Sub Title: Well Received by the Public But Difficult to Comprehend: Hehs-97-19
  • Width: 189 mm


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