In today's fast-paced and often overwhelming professional landscape, Communicating at Work reminds students that practical communication skills and competencies are essential to finding success in the business world. This well-respected title provides real-world best practices to help students make ethical choices, develop cultural intelligence, navigate virtual environments, use AI responsibly, develop effective career portfolios, and enhance their business writing and speaking skills.
Table of Contents:
Part One: Basics of Business and Professional Communication Strategic Case: Sundown Bakery
1. Communicating at Work
2. Communication, Culture, and Work Part Two: Personal Skills Strategic Case: Omnicom Marketing
3. Listening
4. Verbal and Nonverbal Messages
5. Interpersonal Skills and Success
6. Principles of Interviewing Part Three: Working in Groups Strategic Case: Museum of Springfield
7. Leading and Working in Teams
8. Effective Meetings Part Four: Making Effective Presentations Strategic Case: Fresh Air Sports
9. Type of Business Presentations and Their Audiences
10. Developing and Organizing the Presentation
11. Supporting the Presentation
12. Delivering the Presentation
Appendix I. Employment-Seeking Materials
Appendix II. Business Writing
Appendix III. Problem-Solving Communication
Appendix IV. Sample Presentations
Appendix V. Crisis
About the Author :
Dr. Freda Adler is a Distinguished Professor of Criminal Justice. She is the Director of the Master of Science Program in Criminology and a Visiting Professor in the Department of Criminology at the University of Pennsylvania. She received her BA in sociology, her MA in criminology, and her Ph.D. in sociology from the University of Pennsylvania. Dr. Adler began her career in criminal justice as an evaluator of drug and alcohol treatment programs for federal and state governments. Since 1968, she has taught subjects such as criminal justice, criminology, comparative criminal justice systems, statistics, and research methods. She has served as criminal justice advisor to the United Nations, as well as to federal, state, and foreign governments. Dr. Adler's published works include 13 books as author or coauthor, 9 books as editor or coeditor, and over 90 journal articles. She has served on the editorial boards of the Journal of Criminal Justice, Criminology, and the Journal of Research on Crime and Delinquency. Dr. Adler serves as editorial consultant to the Journal of Criminal Law and Criminology and is coeditor of Advances in Criminological Theory. She also has served as president as the American Society of Criminology (1994-1995).
Ronald B. Adler, Associate Professor of Communication at Santa Barbara City College, specializes in organizational and interpersonal communication. He is the author of Confidence in Communication: A Guide to Assertive and Social Skills and coauthor of Understanding Human Communication, Interplay: the Process of Interpersonal Communication as well as the widely used text Looking Out/Looking In. He is a consultant and workshop leader for corporate, professional, and government clients.
Michelle M. Maresh-Fuehrer is a professor of public relations at Texas A&M University-Corpus Christi, where she specializes in the areas of crisis communication, public relations, and social media. She is the author of Creating Organizational Crisis Plans and coauthor of Public Relations Principles: Strategies for Professional Success. Her work has also appeared in Persuasion in Your Life, The Handbook of Crisis Communication, Computers in Human Behavior, Communication Teacher, Communication Education, and the American Communication Journal. Professor Maresh-Fuehrer also works as a consultant for a variety of business and nonprofit organizations.
