Mastering Communication at Work, Second Edition: How to Lead, Manage, and Influence

The classic international bestseller, updated for the hybrid work world, including a new chapter on virtual communication. Excellent communicating skills have always been crucial to success in leadership and management roles—and that’s one of the reasons the first edition of this book, Mastering Communication at Work, has been an international bestseller taught at universities and referred to by leading CEOs. In the years since it was first published, it’s been the go-to “communication playbook,” helping leaders develop strategic responses and communication tactics with clear, actionable advice.  What’s changed in the last ten years? Well, nothing—and everything. The fundamentals of effective communication are the same, as are many of the challenges leaders face, generation after generation. You still need to “match your listener’s tendency” and “validate,” and you still need to guard against “defensiveness.” What has changed is how some of the fundamentals and challenges are applied and met in today’s world—both real and virtual, in remote and on-site working environments.  Mastering Communication at Work, Second Edition features an essential new chapter on remote team communication along with additional content on equitable leadership and updated case studies. Throughout, you’ll find practical, hands-on advice and strategies that can help you reach your potential when preparing for big conversations and important presentations, help you reduce everyday stress and improve your organization’s performance at every level.  Featuring interviews and insights from: •Sony Music  •Harvard Business School •New York Giants •John’s Hopkins University  •The White House •Bank Negara  •Suria KLCC  •LogMeIn  •Boston Scientific

Table of Contents:
Introduction Section 1. the Techniques Chapter 1. Match Your Listener’s Tendency Chapter 2. Manage Your Ethos Chapter 3. Speak to Motivate Chapter 4. Frame Chapter 5. Validate Chapter 6. Add Color Section 2. the Moments That Need Your Leadership Chapter 7. Defensiveness Chapter 8. Meetings Chapter 9. Delegation Chapter 10. Feedback Chapter 11. Presentations Chapter 12. Hiring Interviews Section 3. a Culture of Communication Chapter 13. Virtual Communication Chapter 14. Communication as a Hard Skill Index

About the Author :
Ethan F. Becker is president and senior coach/ trainer for Speech Improvement Company, Inc., the oldest communication coaching and training firm in America. He specializes in motivating teams, strengthening executive communication, controlling fear of speaking, and developing effectiveness in public presentations. He has worked with Harvard University, IBM, Boston Scientific, the New York Giants, the F.B.I., and clients in Malaysia, Japan, Australia, and Singapore. Visit his Web site at www.speechimprovement.com. Jon Wortmann is an advisor and speaker on leadership, communication, and building trusted relationships. Trained at Harvard University, he has consulted with educational, nonprofit, startup, and Fortune 100 organizations. He is the principal at Muse Arts, LLC, a think tank and consultancy for leaders. Visit his Web site at www.whyilead.org.