Big things happen when you think SMALL.
People often convey intended and unintended messages in ways that extend far beyond the words they use. A gesture, a tone, a figure of speech—it’s our unconscious biases that speak volumes. When you understand how they are manifested through “micromessages,” you operate a step ahead of everyone.
This peerless guide has helped business leaders across more than 300 companies in 35 countries to build their leadership effectiveness and a more functional workplace.. Now, this new edition has been updated for a world where digital platforms and social upheaval have revolutionized the way we communicate. It provides critical new material that helps you:
* Ferret out unconscious bias
* Key into generational differences
* Drive, motivation, inspiration, and loyalty
* Increase individual and team performance
Micromessaging plugs you into the nuance of communication and shows how to leverage it for everyone’s benefit. You’ll learn not only how to accurately interpret the behavior of others but gain important insight into your own micromessaging—and learn how to tailor it to drive positive change.
Micromessaging will be one of the most important skills in your leadership repertoire. Master the subtleties of human communication and you’ll be on the road to success in no time.
Table of Contents:
Preface
Introduction: Asleep in the Fire
Chapter 1: Setting the Stage
Chapter 2: Micromessages: The DNA of Leadership
Chapter 3: Don't Label Me-Learn Me
Chapter 4: The Blind Spot
Chapter 5: We're Wired That Way
Chapter 6: I Didn't Say She Stole the Book
Chapter 7: It's Here, There, and Everywhere
Chapter 8: Speaking the Language
Chapter 9: What's in It for Me?
Chapter 10: Retrain Your Brain
Chapter 11: Is This About Faking It?
Chapter 12: That's One Dumb Rat!
Chapter 13: Shrink Group Think
Chapter 14: Bottoms Up!
Chapter 15: Mixed Messages
Chapter 16: Micromessages: In the Air and Everywhere
Chapter 17: The Power of a Spell
Chapter 18: Breaking the Spell
Chapter 19: Teachers at the Epicenter
Chapter 20: Resetting Your Filters
Afterword
Index
About the Author :
Stephen Young, as an organiztional guru, has brought his powerful message about micromessaging and leadership to executives in businesses spanning fifteen countries.He is a Senior Vice President at JP Morgan-Chase.
