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Encyclopedia of Railroading Volume 6

Encyclopedia of Railroading Volume 6


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This historic book may have numerous typos and missing text. Purchasers can download a free scanned copy of the original book (without typos) from the publisher. Not indexed. Not illustrated. 1910 Excerpt: ...shipments? 72. If agent has over freight at his station which is plainly marked with name of consignee and destination, what disposition should be made of same? 73. Should agent make an O. S. & D. report in case of this kind? 74. Should agent receive a shipment upon a free astray waybill, for which he has no regular waybill, what should be done? 75. What is the rule in relation to delivery of freight received upon free astray waybills? 76. If agent had delivered freight in apparent good order and the consignee claimed either a concealed loss or damage, what is necessary? 77. What report should be rendered on the last day of each month? 78. From what source must this information be compiled? Claims. All requests for remuneration for over charges, loss, damage or personal injury, are designated as claims. These should always be handled as promptly as possible, as delay will only increase the dissatisfaction and more than likely cause the patron to transfer his business to some other company. An agent should not encourage the presenting of claims unless otherwise instructed, nor should he make any promises in regard to such. Information valuable to the claimant or jeopardizing the company in any way should never be given to the claimant, but should be sent to the official of the company who is to adjust the claim. Verifying Claims. When the agent reports a claim to the claim department, general baggage agent or whoever is properly qualified to handle it, he must ascertain as far as possible whether or not the amount claimed is in accordance with the loss sustained. Investigating Claims. When presenting claims an agent should give full and specific information of all kinds having a bearing on the claim presented. Only such information should be given as fac...


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Product Details
  • ISBN-13: 9781231237878
  • Publisher: Rarebooksclub.com
  • Publisher Imprint: Rarebooksclub.com
  • Height: 246 mm
  • No of Pages: 78
  • Spine Width: 4 mm
  • Width: 189 mm
  • ISBN-10: 1231237872
  • Publisher Date: 01 May 2012
  • Binding: Paperback
  • Language: English
  • Returnable: N
  • Weight: 154 gr


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