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Home > Art, Film & Photography > Office and Administrative Support Occupations: Customer Relationship Management, Secretary, Business Augmentation Services
Office and Administrative Support Occupations: Customer Relationship Management, Secretary, Business Augmentation Services

Office and Administrative Support Occupations: Customer Relationship Management, Secretary, Business Augmentation Services


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About the Book

Please note that the content of this book primarily consists of articles available from Wikipedia or other free sources online. Pages: 29. Chapters: Customer relationship management, Secretary, Business Augmentation Services, Outsourcing relationship management, Enterprise relationship management, Dispatcher, Clerk, Supplier relationship management, Payroll service bureau, Production assistant, Amanuensis, Receptionist, Virtual assistant, Data entry clerk, Audio typist, International Association of Administrative Professionals, Scribe, Personal assistant, Copy typist, Customer reference program, Lead scoring, Paraprofessional, Financial secretary, Secretarial pool. Excerpt: Customer relationship management (CRM) is a widely-implemented strategy for managing a company's interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes-principally sales activities, but also those for marketing, customer service, and technical support. The overall goals are to find, attract, and win new clients, nurture and retain those the company already has, entice former clients back into the fold, and reduce the costs of marketing and client service. Customer relationship management describes a company-wide business strategy including customer-interface departments as well as other departments. Measuring and valuing customer relationships is critical to implementing this strategy. A CRM system may be chosen because it is thought to provide the following advantages: Successful development, implementation, use and support of customer relationship management systems can provide a significant advantage to the user, but often, there are obstacles that obstruct the user from using the system to its full potential. Instances of a CRM attempting to contain a large, complex group of data can become cumbersome and difficult to understand for an ill-trained user. Additionally, an interface that is difficult to...


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Product Details
  • ISBN-13: 9781156552339
  • Publisher: Books LLC, Wiki Series
  • Publisher Imprint: Books LLC, Wiki Series
  • Height: 246 mm
  • No of Pages: 30
  • Spine Width: 2 mm
  • Weight: 73 gr
  • ISBN-10: 1156552338
  • Publisher Date: 24 Aug 2011
  • Binding: Paperback
  • Language: English
  • Returnable: N
  • Sub Title: Customer Relationship Management, Secretary, Business Augmentation Services
  • Width: 189 mm


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