Computer Telephony Integration
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Home > Art, Film & Photography > Computer Telephony Integration: Private Branch Exchange, Call Centre, Automatic Call Distributor, Iwatsu Electric, Nortel Meridian, Aculab
Computer Telephony Integration: Private Branch Exchange, Call Centre, Automatic Call Distributor, Iwatsu Electric, Nortel Meridian, Aculab

Computer Telephony Integration: Private Branch Exchange, Call Centre, Automatic Call Distributor, Iwatsu Electric, Nortel Meridian, Aculab


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About the Book

Chapters: Private Branch Exchange, Call Centre, Automatic Call Distributor, Iwatsu Electric, Nortel Meridian, Aculab, Computer-Supported Telecommunications Applications, Multi-Vendor Integration Protocol. Source: Wikipedia. Pages: 54. Not illustrated. Free updates online. Purchase includes a free trial membership in the publisher's book club where you can select from more than a million books without charge. Excerpt: A call centre or call center is a centralised office used for the purpose of receiving and transmitting a large volume of requests by telephone. A call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing, clientele, product services, and debt collection are also made. In addition to a call centre, collective handling of letters, faxes, live chat, and e-mails at one location is known as a contact centre. A call centre is often operated through an extensive open workspace for call centre agents, with work stations that include a computer for each agent, a telephone set/headset connected to a telecom switch, and one or more supervisor stations. It can be independently operated or networked with additional centres, often linked to a corporate computer network, including mainframes, microcomputers and LANs. Increasingly, the voice and data pathways into the centre are linked through a set of new technologies called computer telephony integration (CTI). Most major businesses use call centres to interact with their customers. Examples include utility companies, mail order catalogue retailers, and customer support for computer hardware and software. Some businesses even service internal functions through call centres. Examples of this include help desks, retail financial support, and sales support. A contact centre, also known as customer interaction center is a central point of any organization from which all customer contacts ar...More: http: //booksllc.net/?id=724


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Product Details
  • ISBN-13: 9781155697949
  • Publisher: Books LLC
  • Publisher Imprint: Books LLC
  • Height: 152 mm
  • No of Pages: 56
  • Spine Width: 3 mm
  • Weight: 95 gr
  • ISBN-10: 1155697944
  • Publisher Date: 15 Sep 2010
  • Binding: Paperback
  • Language: English
  • Returnable: N
  • Sub Title: Private Branch Exchange, Call Centre, Automatic Call Distributor, Iwatsu Electric, Nortel Meridian, Aculab
  • Width: 229 mm


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Computer Telephony Integration: Private Branch Exchange, Call Centre, Automatic Call Distributor, Iwatsu Electric, Nortel Meridian, Aculab
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