Managing Millennials: The Ultimate Handbook for Productivity, Profitability, and Professionalism

The Millennial workforce has different goals and objectives than previous generations and possesses a unique perspective that is unlike any other employee group. Nevertheless, instead of incorporating a management style that is conducive to getting the best out of Millennials, business leaders incorrectly attempt to manage this subset of the workforce the same way they manage employees from previous generations. This must change! Archaic methods of management do not deliver success with a new breed of employee. Instead, the outdated model leaves Millennials uninspired and lacking the desire to produce results. To get the best out of Millennials, it is imperative for leaders to modify their current management style. With over 55 million Millennials working in the United States, the largest demographic in the workplace, it is critical that they are managed effectively if companies are going to succeed. Managing Millennials: The Ultimate Handbook for Productivity, Profitability, and Professionalism delivers a profound understanding of what motivates Millennials, generates increased awareness of the different ideologies and preferences each generation in the workplace values, and most importantly, provides specific actions you can use to understand and motivate Millennials and transform your organization.

Table of Contents:
Contents Foreword ................................................................................................xi Acknowledgments ................................................................................ xv Author .................................................................................................xvii Introduction .........................................................................................xix Section i Millennials in the Workplace chapter 1 The Millennial Challenge .................................................. 5 Millennials Are Different from Every Other Generation in the Workplace ...........................................................................6 Leaders Struggle to Successfully Manage Millennials ............8 Businesses Are Placing Emphasis on the Wrong Activities to Motivate Millennials ..............................................9 Bringing It All Together ............................................................10 Endnotes ......................................................................................11 chapter 2 Generational Diversity ..................................................... 13 Millennials—Born 1980 to 1999 ...............................................14 Generation X—Born 1965 to 1979............................................16 Baby Boomers—Born 1946 to 1964 .........................................18 Ideologies and Preferences ....................................................... 20 Bringing It All Together ............................................................22 Endnote ........................................................................................22 chapter 3 The 12 Types of Millennials in the Workplace .............. 23 The Self-Centered Celebrity ......................................................24 The Steady Deliverer ...................................................................25 The Know-It-All ..........................................................................26 The High Performer .................................................................. 28 The Social Media Queen ............................................................29 The Technology Wiz .................................................................. 30 The Victim ...................................................................................31 The Grinder .................................................................................32 The I’m Too Good for That ........................................................33 The Reliable Buddy .................................................................... 34 The Apathetic Underachiever ...................................................35 The Frustrated Producer ............................................................36 Bringing It All Together ............................................................37 Section ii everything Has changed chapter 4 It’s NOT about the Money!!! ............................................ 43 The Three Drivers of Engagement ............................................45 Time ............................................................................................. 46 Experience ...................................................................................47 Consistent Direction ................................................................. 48 Bringing It All Together ............................................................49 Endnotes ......................................................................................49 chapter 5 Transforming Operations to Meet the Needs of Today ..... 51 Traditional Management versus Agile Leadership ................52 Empower Employees to Use Their Unique Talents ...........53 Analyze Problems from Various Perspectives .................. 54 Encourage Members to Display an Intellectual Curiosity ..................................................................................55 Fixed Mindset versus Growth Mindset ...................................55 Encourage Freedom to Explore............................................57 Endorses a Learning Culture ...............................................57 Promote a Collective Approach toward Success ...............58 Business Silos versus a Collaborative Culture ........................59 Build Trust and Allow People to See Issues from Various Perspectives ..............................................................61 Foster Positive Energy and Eliminate Complacency ........62 Streamline Interdepartmental Projects and Cross-Functional Responsibilities .......................................62 Maintaining Status Quo versus Embracing Change .............63 Proactive Leadership ............................................................ 64 Execute on Your Vision, Don’t Just Talk about It ............. 64 Be Unrelenting in Your Focus ..............................................65 Bringing It All Together ............................................................65 Endnotes ..................................................................................... 66 chapter 6 Uber, Lyft, Airbnb, and Millennials ............................... 67 Technology and Innovation ..................................................... 68 Teamwork and Collaboration ...................................................69 Communication Mediums and Sharing Information ...........71 Productivity over Tradition and Formalities ..........................72 The Value of Time .......................................................................73 Appearance and Attire ...............................................................74 Commitment to the Company .................................................74 Intangibles ...................................................................................75 Bringing It All Together ............................................................76 Endnotes ......................................................................................76 Section iii Beyond the Horizon chapter 7 SSSSHHHHHH ... Little Known Secrets ........................ 81 Secrets about You (The Boss) ....................................................82 They Want You to Fire the A$$hole ....................................82 Employee Benefits Have Changed and You Need to Adapt ...................................................................................83 Your Words Mean Nothing without Action ..................... 84 Secrets about Them (Millennials) .............................................85 They Have a FOMO on Information ...................................85 They Need to Be Part of the Big Picture and Not Just Fulfill a Role ........................................................................... 86 They Don’t Have Engaging Experiences, So They Lose Interest in the Company ...............................87 Secrets about the Business .........................................................87 Engaging the Entire Workforce Is the Only Way to Have Enduring Business Results ........................................ 88 Building Sustainability Is More Important than Short-Term Profits..................................................................89 Incorporating Technological Advances Is Critical .......... 90 Bringing It All Together ............................................................91 Endnote ........................................................................................91 chapter 8 Adapt or Die ..................................................................... 93 Technology and Innovation ......................................................95 Changing Communication Mediums .................................... 96 Smartphones, Social Media, and Sharing Information ........97 Working in a Remote Environment .........................................98 Priorities in the Workplace ...................................................... 99 Intangibles ................................................................................ 100 Bringing It All Together ..........................................................101 Endnotes ....................................................................................102 chapter 9 We Are Managers Not Magicians ................................. 103 Bringing It All Together ..........................................................105 Section iV Making changes, taking Action chapter 10 Motivating Millennials .................................................. 109 5 Tips for Communicating Feedback to Millennials ...........111 10 Ways to Compensate Millennials That Don’t Involve Money .........................................................................................112 5 Keys to Effectively Recognizing Millennial Contributions ............................................................................115 10 Ways to Increase Millennial Loyalty and Commitment to Your Organization ......................................116 5 Reasons Millennials Quit and What You Can Do to Stop Them ..................................................................................119 5 Tips for Motivating Melancholy Millennials ...................121 Endnotes ................................................................................... 122 chapter 11 Combining Generations and Producing Results ......... 123 Five Reasons Other Generations Drive Millennials Crazy ......................................................................................... 124 Five Reasons Millennials Think Differently than Previous Generations . . . and How You Can Leverage This for Good ........................................................................... 126 Five Tips on How to Balance Communication Preferences Amongst Generations ........................................ 128 Teamwork and Collaboration: Five Tips on How to Blend Generational Preferences ..............................................130 Combining Millennials and Baby Boomers: Five Differences That You Will Inevitably Encounter . . . and How to Manage Them ..............................................................132 Millennials Managing Baby Boomers: Five Keys to Success ........................................................................................136 chapter 12 The Good, the Bad, and the Ugly .................................. 139 5 Millennial Myths ..................................................................140 10 Mistakes Leaders Make Managing Millennials . . . and What You Can Do to Avoid Them .........................................142 5 Ways to Get Your Frontline Millennial Employees to Care about Your Customers ....................................................144 5 Ways to Spot a Millennial Who Is Checked out . . . and How to Get Them Back ............................................................145 5 Reasons Millennials Love Sharing Information ...............148 5 Ways to Leverage Technology to Get the Best out of Millennials .................................................................................149 Endnotes ....................................................................................151 Conclusion .......................................................................................... 153 Index .................................................................................................... 155

About the Author :
Author Kevin E. Phillips is a 2017 Top 40 Under 40 Military Honoree, MBA graduate of the University of Michigan’s Ross School of Business, advisor at CVS Health, United States Air Force Veteran, Center for Positive Organizations Fellow, project management professional, and independent consultant for entrepreneurs. For the past 15 years, he has worked in various business industries and organizations serving as a conduit between managers and Millennials, and knows exactly what it takes to increase motivation, unleash talent, and transform potential into productivity. This enables leaders to get to the root of problems quicker and discover solutions more efficiently, leading to better business results.