Value Stream Management for the Lean Office: Eight Steps to Planning, Mapping, & Sustaining Lean Improvements in Administrative Areas

Bring Lean Improvements to the Administrative Areas of Your Organization! Extending their eight-step process to the realization of a lean office, Tapping and Shuker use a customer service case studyto illustrate the effectiveness of the value stream storyboard.This popular volume provides organizations with a proven system for implementing lean principles in the office. In addition to providing a thorough overview of basic lean concepts, this book details methods for identifying the administrative activities in need of attention. To address these, it applies the eight-step process for removing waste and reorganizing workflow. Accompanying the book are downloadable resources containing a lean assessment tool, a storyboard template, charts, a team charter, and worksheets. Along with this book you receive downloadable resources containing a lean assessment tool, a storyboard template, useful charts, a team charter, forms, reports, and worksheets!

Table of Contents:
Overview, Introduction, Step 1Commit to Lean, Step 2Choose the Value Stream, Step 3Learn About Lean, Step 4Map the Current State, Step 5Identify Lean Metrics, Step 6–Phase I Map the Future State—Customer Demand, Step 6–Phase II Map the Future State—Continuous Flow, Step 6–Phase III Map the Future State—Leveling, Step 7Create Kaizen Plans, Step 8Implement Kaizen Plans, Glossary, References, Index

Review :
"We have been on our lean journey in manufacturing for some time now, and are expanding that success into our office environment and across administration for the entire company. We chose to begin with a requirement that all of our leaders create a value stream map for their area of responsibility and use the current state map to develop a future state map. With these maps in hand, they can "see" the gap that exists between the two and plan their "kaizen" improvement events in a rational manner. We purchased the "Value Stream Management for the Lean Office" workbook for all 900+ leaders as a resource tool. Too often, Maytag and other major companies throw out a requirement for leadership to do something, but do not provide a resource to accomplish it. These workbooks were our resource and added a significant value to our effort by eliminating the excuse for not knowing what a VS map is, how to create it or what value it delivers. These workbooks were an outstanding hit and I re-ordered several times to make sure everyone who needed one, received one!" Mr. David Speer, Corporate Director, LeanSigma® Maytag Corporation 03/18/05 "Designed for managers at all levels, the book can aid those familiar with the principles of lean management as well as those who are complete novices." Endorsement "This book will probably be most useful for people who can see lean methods being used elsewhere, perhaps in their manufacturing plants. It would also be useful for those wanting to apply these principles to administrative processes in office environments". Endorsement