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Exploring Knowledge-Intensive Business Services: Knowledge Management Strategies

Exploring Knowledge-Intensive Business Services: Knowledge Management Strategies


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About the Book

An updated view of knowledge management strategies of knowledge-intensive business services, focusing on how these service firms manage innovation in the framework of the knowledge economy. The authors offer an original analysis of key processes of business services specializing in different activities such as design, professional firms, and information technology. This volume contains rich case studies, surveys and quantitative economic analysis carried out in Canada, France, Germany, India, Italy, Russia and Spain. It gathers contributions from respected scholars specializing in knowledge-intensive business services and offers a fresh overview of the dynamics concerning knowledge management in services, with respect to firms embedded in regional innovation systems, metropolitan areas and clusters.

Table of Contents:
List of Tables List of Figures Acknowledgements Contributors Exploring Knowledge-Intensive Business Services: An Introduction; E. Di Maria, R. Grandinetti & B. Di Bernardo KIBS And Knowledge Dynamics In Client-Supplier Interaction; I.Miles Knowledge Angels, Creative Behaviors and Emerging Innovation Modes: Observations from Alsace, Baden-Wurttemberg and Catalonia; E.Muller, A.Zenker &J.Carlos Ramos Knowledge Dynamics and Knowledge Commodification of KIBS in Time and Space; S.Strambach How Knowledge-Intensive Business Services Upgrade their Customers: Evidence from Russia; M.E.Doroshenko KIBS Roles in KIBS Industries; A.Alvisi Creativity Versus Standardization In Knowledge-Intensive Business Services: A Real Trade-Off?; M.Bettiol, E.Di Maria, R.Grandinetti Innovation and Co-Production In Computer Services: The Case of Complex Software Solutions In The Fashion & Retail Industry In Italy; M.Paiola Knowledge Dynamics In Third-Party Logistics: Balancing Exploitation and Exploration Through Service Architectures; A.Cabigiosu, D.Campagnolo, A.Furlan &G.Costa The Role of Entrepreneurs' Human and Social Capital In Knowledge-Intensive Business Services; M.Gianecchini &P.Gubitta Is There A Connection Between Geographic Clustering And KIBS Innovation?; R.Shearmur &D.Doloreux Urban Density and Vertical Disintegration: The Case of Service Firms In Milan; R.Antonietti &G.Cainelli Competitive Strategies In Knowledge-Intensive Business Services Evidence From Lombardy; N.Corrocher, L.Cusmano &A.Morrison Appendix Bibliography Index

About the Author :
ELEONORA DI MARIA Associate Professor of Business Management at the University of Padova, Italy. Her research focuses on firm innovation, knowledge-intensive business services, internationalization and business competitiveness. She has published books and articles in journals such as Research Policy, European Planning Studies and European Management Journal. ROBERTO GRANDINETTI Professor of Management at the University of Padova, Italy. His main areas of research are the evolutionary paths of industrial districts, interi-- rm relationships, and relationship marketing. He has published books and articles in journals such as Human Systems Management and Industrial Marketing Management. BARBARA DI BERNARDO Professor of Business Management at the University of Padova, Italy. Her research focuses on the evolution of marketing and creative processes, service economy and the competitiveness of i-- rms in the network economy. She has published national and international books and articles.


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Product Details
  • ISBN-13: 9781137008428
  • Publisher: Palgrave MacMillan
  • Publisher Imprint: Palgrave Macmillan
  • Language: English
  • ISBN-10: 1137008423
  • Publisher Date: 01 May 2012
  • Binding: Digital (delivered electronically)
  • Sub Title: Knowledge Management Strategies


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