Reference Librarianship
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Reference Librarianship: Notes from the Trenches

Reference Librarianship: Notes from the Trenches


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About the Book

Small businesses are the backbone of the tourism and hospitality industry and, depending on which statistics one uses, represent somewhere between 75 to 95 percent of all firms globally in this sector. The number of entrepreneurs has dramatically and uniformly increased globally over the last ten years. Divided into four sections, Entrepreneurship and Small Business Management in the Hospitality Industry takes an intuitive step-bystep progression through each stage of the entrepreneurial process: context, theoretical perspectives and definitions; Concept to reality; The business plan; Growth and the future. Ideal for students at any level, the chapters of this book invite you to ponder upon your reading through a series of 'reflective practice' activities. These, along with case studies, clearly defined chapter objectives, reflections, role-play activities and experiential exercises, allow you to both think actively about themes, concepts and issues and then apply them to a number of suggested scenarios. Perfect preparation for the up-and-coming entrepreneur!

Table of Contents:
Preface. Chapter 1. Directional Questions. "Just Point Me to the…" A Grunt’s Diary: May-June 2003 Chapter 2. The Library Has Everything. “Alice’s Restaurant” or “Do You Have…" A Grunt’s Diary: July 2003 Chapter 3. Something Is Not Working Here “The Computer/Printer/Copier Is Broken." A Grunt’s Diary: August 2003 Chapter 4. The Computer Is Not Listening to Me! Computer Literacy versus Printed Literacy. A Grunt’s Diary: September 2003 Chapter 5. The Library Does Not Have What I Want Reprise and Coda. A Grunt’s Diary: October 2003 Chapter 6. Why Are These People in the Library? The Library: People’s University or Social Service Center. A Grunt’s Diary: November 2003 Chapter 7. Reference Questions “I Need Help!” A Grunt’s Diary: December 2003 Chapter 8. Policy Questions “Why Does (Doesn’t) the Library…” A Grunt’s Diary: January 2004 Chapter 9. The Library As a Retail Outlet How One Library Transformed Itself into an Xpress Shop. A Grunt’s Diary: February 2004 Chapter 10. Staffing Tomorrow’s Library Hire for the Smile, Train for the Job. A Grunt’s Diary: March 2004 Chapter 11. Building Tomorrow’s Library “Why Did I Tell You I Was Going to Shanghai?” A Grunt’s Diary: April 2004 Chapter 12. How Did We Get Here from There? Where Did We Go Wrong/Right? A Grunt’s Diary: May 2004 Conclusion. References. Index

About the Author :
Sprenkle, Peter; Anderson, Charles R


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Product Details
  • ISBN-13: 9781136440182
  • Publisher: Taylor & Francis Ltd
  • Publisher Imprint: Routledge
  • Language: English
  • ISBN-10: 1136440186
  • Publisher Date: 03 Apr 2013
  • Binding: Digital (delivered electronically)
  • Sub Title: Notes from the Trenches


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