Digital versus Non-Digital Reference
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Digital versus Non-Digital Reference: Ask a Librarian Online and Offline

Digital versus Non-Digital Reference: Ask a Librarian Online and Offline


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About the Book

Compare and contrast library reference models and more consumer-oriented models! Digital versus Non-Digital Reference: Ask A Librarian Online and Offline analyzes the quality of commercial Ask A Librarian (AskA) and tutorial services and how they compare to traditional library services. Edited by Jessamyn Westproprietor of librarian.net and the hippest ex-librarian on the Web according to Wired magazinethe book looks at library models and more consumer-oriented models, examining a variety of services that range from Ask Jeeves® and Google Answers to your own reference desk and Web e-mail reference forms. Academic librarians and information specialists share their experiencesgood and badin starting, assessing, or ending AskA services and in working with collaborative reference tools and outsourcing reference services, and discuss the highs and lows of dealing with individual online services. Digital versus Non-Digital Reference: Ask A Librarian Online and Offline chronicles the experiences and interactions of librarians with digital reference, including case studies, how-to guides, and philosophical essays. The book’s contributors discuss their concerns about using the Internet as not only a reference tool but as a reference medium that most libraries find inevitable to some degree. Topics include the political ramifications of offsite or outsourced reference, the truth behind the assertion that it’s all available online, cultural and/or language barriers to text-based reference services, and patrons’ experiences with reference tools, from a librarian’s perspective. Digital versus Non-Digital Reference: Ask A Librarian Online and Offline addresses: policy, staffing and technology for telephone reference services e-mail reference in public libraries the University of Michigan’s Internet Public Library archivists and remote users in the digital age success and failure with commercial AskA programs the history of Q and A NJ, New Jersey’s virtual reference service multilingual chat reference systems the ongoing debate over the value of digital reference the case for nonintrusive reference Digital versus Non-Digital Reference: Ask A Librarian Online and Offline is an invaluable resource for practitioners and academics on the appropriate assessment, technologies, and methods for successfully creating and operating human-mediated, Internet-based information services.

Table of Contents:
Preface (Jessamyn West) SECTION ONE: THE OLD versus THE NEW Have(n’t) We Been Here Before? Lessons from Telephone Reference (M. Kathleen Kern) E-Mail Reference as Substitute for Library Receptionist (Susan M. Braxton and Maureen Brunsdale) The Internet Public Library as a Teaching Tool for Shockingly Traditional Reference Skills (Abigail Leah Plumb) Contact Us: Archivists and Remote Users in the Digital Age (Katharine A. Salzmann) Characteristics of E-Mail Reference Services in Selected Public Libraries, Victoria, Australia (Doreen Sullivan) SECTION TWO: HOW WE DO IT HERE Predicting the Success of Commercial AskA Services in the United States and Abroad (Jenny Baum and Kate Lyons) Wired New Jersey: Q and A NJ (Carol Van Houten) Library LAWLINE: Collaborative Virtual Reference in a Special Library Consortium (Scott Matheson) Planning for Multilingual Chat Reference in a Suburban Public Library System (Edana McCaffery Cichanowicz and Nan Chen) SECTION THREE: A FEW THINGS TO THINK ABOUT The Social Life of Digital Reference: What the Technology Affords (Mita Sen-Roy) The Case for Non-Intrusive Research: A Virtual Reference Librarian’s Perspective (Bruce Jensen) Index Reference Notes Included

About the Author :
Jessamyn West MLib

Review :
'This book shouldn't be unusual, but it is. It should have been written a long time ago, but it wasn't. All books on business process management should be similar to it, but they aren't. Books that purport to tell people in organizations how to do something should be this clear, but they seldom are. Process management should have already been demystified, but it hasn't been. What's exceptional about the book is its extraordinary common sense.' Tom Davenport Professor and Director of Research Babson Executive Education, Babson College


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Product Details
  • ISBN-13: 9781136423383
  • Publisher: Taylor & Francis Ltd
  • Binding: Digital (delivered electronically)
  • Sub Title: Ask a Librarian Online and Offline
  • ISBN-10: 1136423389
  • Publisher Date: 13 May 2013
  • Language: English


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