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Assessing Reference and User Services in a Digital Age

Assessing Reference and User Services in a Digital Age


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About the Book

This volume contains the proceedings of the Second International Symposium on Durability of Building Sealants, held under the joint auspices of the British Building Research Establishment Ltd (BRE) and the International Union of Testing and Research Laboratories for Buildings and Structures (RILEM) Technical Committee 139-DBS. The twelve contributions in this volume reflect the wide spectrum of current research and provide for the development of an International Standard on Sealant Durability.

Table of Contents:
Preface Introduction (Eric Novotny) LIBRARY CASE STUDIES AND RESEARCH RESULTS Benchmarking Librarian Performance in Chat Reference (Loree Hyde and Caleb Tucker-Raymond) Same Questions, Different Venue: An Analysis of In-Person and Online Questions (Joseph Fennewald) Listening to Our Users: System Migration and the Evaluation of Web-Based Library Services (Laurie Probst and Michael Pelikan) Evaluating Virtual Reference from the Users’ Perspective (Kirsti Nilsen and Catherine Sheldrick Ross) Balancing Statewide and Local Digital Reference Service (Ruth Vondracek) STANDARDS AND METHODS FOR EVALUATING VIRTUAL REFERENCE Looking at the Bigger Picture: An Integrated Approach to Evaluation of Chat Reference Services (M. Kathleen Kern) Budget Planning and Performance Measures for Virtual Reference Services (Andrew Breidenbaugh) VET: The Virtual Evaluation Toolkit (Buff Hirko) Assessing Digital Reference and Online Instructional Services in an Integrated Public/University Library (Lauren Miranda Gilbert, Mengxiong Liu, Toby Matoush, and Jo Bell Whitlatch) Costing Reference: Issue, Approaches, and Directions for Research (Mellissa Gross, Charles R. McClure, and R. David Lankes) ASSESSING LIBRARY INSTRUCTION IN AN ONLINE ENVIRONMENT Instruction in a Virtual Environment: Assessing the Needs for an Online Tutorial (Wendy Holliday, Sharolyn Ericksen, Britt Fagerheim, Rob Morrison, and Flora Shrode) Virtual Reference Services and Instruction: An Assessment (Lesley M. Moyo) Index Reference Notes Included

About the Author :
Eric Novotny


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Product Details
  • ISBN-13: 9781135804428
  • Publisher: Taylor & Francis Ltd
  • Publisher Imprint: Routledge
  • Language: English
  • ISBN-10: 1135804427
  • Publisher Date: 13 May 2013
  • Binding: Digital (delivered electronically)


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