The New Normal in IT: How the Global Pandemic Changed Information Technology Forever(Wiley CIO)

Learn how IT leaders are adapting to the new reality of life during and after COVID-19 COVID-19 has caused fundamental shifts in attitudes around remote and office work. And in The New Normal in IT: How the Global Pandemic Changed Information Technology Forever, internationally renowned IT executive Gregory S. Smith explains how and why companies today are shedding corporate office locations and reducing office footprints. You'll learn about how companies realized the value of information technology and a distributed workforce and what that means for IT professionals going forward. The book offers insightful lessons regarding: How to best take advantage of remote collaboration and hybrid remote/office workforces How to implement updated risk mitigation strategies and disaster recovery planning and testing to shield your organization from worst case scenarios How today's CIOs and CTOs adapt their IT governance frameworks to meet new challenges, including cybersecurity risks The New Normal in IT is an indispensable resource for IT professionals, executives, graduate technology management students, and managers in any industry. It's also a must-read for anyone interested in the impact that COVID-19 had, and continues to have, on the information technology industry.

Table of Contents:
Preface xiii Acknowledgments xv About The Author xvii Part I—The Postpandemic New Normal 1 Chapter 1 Lasting Business Impacts and Resource Sourcing After a Global Pandemic 3 Introduction 3 Impacts from Covid-19 on Businesses and Organizations 5 Impacts in Academia 6 Unemployment Impacts in the United States and Around the Globe 14 Some Bright Spots During the Pandemic 17 Impacts on Consultants and Organizations Sourcing Strategy 22 Lessons Learned 29 Things I’ve Done in My Career to Prepare 32 Recommendations and Predictions 33 Notes 37 Chapter 2 The Shrinking Office of the Future: Cloud and Mobile Dominate 41 Corporate Footprint During the Pandemic 41 The Corporate Office of the Future 44 IT Infrastructure and Telecommunications 56 Cloud and Mobile Will Dominate Post Pandemic 64 Things I’ve Done in My Career to Prepare 66 Recommendations and Predictions 66 Notes 70 Chapter 3 Voice Systems and Collaboration in the New Hybrid Office Environment 73 Voice Systems 73 Collaboration Tools 80 Things I’ve Done in My Career to Prepare 86 Recommendations and Predictions 87 Notes 90 Part II—Risk Mitigation and Disaster Recovery Is Your New Friend 93 Chapter 4 Never Be Unprepared for a Pandemic Again: Business Continuity and IT Disaster Recovery Going Forward 95 Business Continuity and IT Disaster Recovery: Defined and Purpose 96 Technologies to Scan and Reduce Covid Risks in the Workplace 99 Business Continuity and IT Disaster Recovery Failures During the Height of the Covid-19 Pandemic 101 Business Continuity Going Forward – Remote Staff Where Possible but It Varies Greatly by Sector 110 IT DR Going Forward – Remote Staff, Co-lo, and Cloud-based IT Solutions 112 Things I’ve Done in My Career to Prepare 119 Recommendations and Predictions 121 Notes 124 Chapter 5 It Security For Corporate Resilience 127 The State of IT Security Today 127 IT Security Going Forward 138 The State of IT Security Standards and Frameworks 140 Managed Detection and Response (On-premise Network, Endpoint, Cloud) 142 Managed Risk 144 Securing Email 145 Privileged Access Management (PAM) 146 SIEM versus SOCaaS versus MDR? 147 CIO Security Best Practices 148 Things I’ve Done in My Career to Prepare 153 Recommendations and Predictions 155 Notes 157 Part III—IT Governance to Performance Management 161 Chapter 6 IT Governance: Keep It Simple 163 IT Governance Defined and Purpose 163 IT Governance – Frameworks and Methodologies 167 IT Governance Myths 174 Best-Practice IT Governance Today 178 Things I’ve Done in My Career to Prepare 187 Recommendations and Predictions 195 Notes 199 Chapter 7 Key Performance Indicators for the New Normal 201 KPI Defined 201 Common KPIs Pre-Covid-19 202 Updated KPIs Influenced by the Pandemic 205 Things I’ve Done in My Career to Prepare 213 Recommendations and Predictions 214 Notes 216 Chapter 8 Updated Research and CIO Priorities 217 Updated Research 217 Reflections on the Global Pandemic 231 CIO Priorities Going Forward 235 Recommendations and Predictions 241 Notes 246 Index 251

About the Author :
GREGORY S. SMITH is Chief Information Officer for a Maryland-based organization. He has 30 years of experience managing complex IT and business systems at organizations including the Pew Charitable Trusts and the World Wildlife Fund. He also serves as an Adjunct Professor at Georgetown University, graduate programs, where he leverages his 20 years of higher education teaching experience to train the next generation of IT and business leaders.