Kellogg on Branding in a Hyper-Connected World

World-class branding for the interconnected modern marketplace Kellogg on Branding in a Hyper-Connected World offers authoritative guidance on building new brands, revitalizing existing brands, and managing brand portfolios in the rapidly-evolving modern marketplace. Integrating academic theories with practical experience, this book covers fundamental branding concepts, strategies, and effective implementation techniques as applied to today’s consumer, today’s competition, and the wealth of media at your disposal. In-depth discussion highlights the field’s ever-increasing connectivity, with practical guidance on brand design and storytelling, social media marketing, branding in the service sector, monitoring brand health, and more. Authored by faculty at the world’s most respected school of management and marketing, this invaluable resourceincludes expert contributions on the financial value of brands, internal branding, building global brands, and other critical topics that play a central role in real-world branding and marketing scenarios. Creating a brand—and steering it in the right direction—is a multi-layered process involving extensive research and inter-departmental cooperation. From finding the right brand name and developing a cohesive storyline to designing effective advertising, expanding reach, maintaining momentum, and beyond, Kellogg on Branding in a Hyper-Connected World arms you with the knowledge and skills to: Apply cutting-edge techniques for brand design, brand positioning, market-specific branding, and more Adopt successful strategies from development to launch to leveraging Build brand-driven organizations and reinforce brand culture both internally and throughout the global marketplace Increase brand value and use brand positioning to build a mega-brand In today’s challenging and complex marketplace, effective branding has become a central component of success. Kellogg on Branding in a Hyper-Connected World is a dynamic, authoritative resource for practitioners looking to solve branding dilemmas and seize great opportunities.

Table of Contents:
Foreword ix Jim Stengel Preface xi Alice M. Tybout and Tim Calkins Acknowledgments xvii Introduction: The Power and Challenge of Branding xix Tim Calkins Section One Thinking Strategically about Your Brand Chapter 1 Brand Positioning: The Foundation for Building a Strong Brand 3 Alice M. Tybout Chapter 2 Leveraging the Power of Brand Purpose 20 Jim Stengel, Matt Carcieri, and Renée Dunn Chapter 3 Creating a Powerful Brand Portfolio 37 Tim Calkins Chapter 4 Competitive Brand Strategies: Creating Pioneer, Fast-Follower, and Late-Mover Advantage 53 Gregory S. Carpenter and Kent Nakamoto Chapter 5 Leading the Brand: Brand Strategy Orchestration and Implementation 67 Eric Leininger Chapter 6 The Three Keys to Building Global Brands with Soul 78 Sanjay Khosla Section Two Bringing Your Brand to Life Chapter 7 Brand Design and Design Thinking 93 Bobby J. Calder Chapter 8 Leveraging Touchpoints in Today’s Branding Environment 110 Kevin McTigue Chapter 9 Building Strong Connections between Brands and the Self 129 Neal J. Roese and Wendi L. Gardner Chapter 10 Building Strong Brands through Advertising Strategy in the Online Age 143 Brian Sternthal Chapter 11 Digital Brand Storytelling 161 Mohanbir Sawhney Chapter 12 Branding Services in the Digital Era 177 Tom O’Toole Section Three Gaining Insight about Your Brand and Quantifying Its Stature Chapter 13 Digital Transformation and the Evolution of Customer Insights in Brand Building 193 Bridgette Braig Chapter 14 Using Neuroscience to Assess Brands 207 Moran Cerf Chapter 15 Measuring Brand Relevance and Health 218 Julie Hennessy Chapter 16 Connecting Marketing and Finance via Brand Value 234 Bobby J. Calder Section Four Lessons from Brand Leaders Chapter 17 Has Purpose Lost Its Purpose? McDonald’s Defines Its Style of Marketing 249 Silvia Lagnado and Colin Mitchell Chapter 18 Ulta Beauty Gets a Branding Makeover 256 Mary Dillon and Dave Kimbell Chapter 19 Transforming a Historic Brand for a Hyper-Connected World: The John Deere Story 263 Denny Docherty and Mike Porter Chapter 20 Rebranding an Organization: The Novant Health Story 271 Scott Davis and David Duvall Chapter 21 Repositioning a Country Brand: Changing the Conversation about Mexico 279 Gloria Guevara Chapter 22 Managing Brand Communications in a Digital World 287 Cindy Halvorsen Chapter 23 Customer Experience: The New Frontier of Branding 294 Sergio Pereira Chapter 24 Brand New: Creating a Brand from Scratch 301 Paul Earle Index 311

About the Author :
Alice M. Tybout is the Harold T. Martin Professor of Marketing at Northwestern University's Kellogg School of Management where she teaches courses on Marketing Management to MBA and EMBA students. She is a past chairperson of the Marketing Department and the academic director for Kellogg on Consumer Marketing Strategy and co-academic director (with Tim Calkins) for Kellogg on Branding, two executive education programs at Northwestern's Allen Center. In addition to this work, she has edited two other Wiley-published "Kellogg on…" volumes and has published more than forty articles in scholarly journals. She is a former President and a Fellow of the Association for Consumer Research and serves on the board of directors of RHR International. She received her BS and MA from The Ohio State University and her PhD from Northwestern University. Tim Calkins is Clinical Professor of Marketing at Northwestern University's Kellogg School of Management where he teaches courses including Marketing Strategy and Biomedical Marketing. Tim began his marketing career at Kraft Foods, where he spent almost 11 years building brands including Miracle Whip, Taco Bell, Parkay and DiGiorno. He received his BA from Yale and his MBA from Harvard. His latest book is How to Wash a Chicken: Mastering the Business Presentation. He also wrote Defending Your Brand: How Smart Companies Use Defensive Strategy to Deal with Competitive Attacks and Breakthrough Marketing Plans.