Human Resource Management in Public Service: Paradoxes, Processes, and Problems

Human Resource Management in Public Service: Paradoxes, Processes, and Problems offers provocative and thorough coverage of the complex issues of management in the public sector. This Seventh Edition encourages active learning for students through skill-building exercises, problem-solving tasks, and new sections on critical thinking.

Table of Contents:
Preface Acknowledgments Introduction PART I • CONTEXT AND CHALLENGES CHAPTER 1 • The Public Service Heritage: People, Process, and Purpose A Day in the Life of Maria Hernandez Some Challenges in Getting and Managing the Right People Some Basic Definitions The Structure and Role of Human Resource Departments Historical and Institutional Context Reforming Government in the Clinton, Bush, Obama, and Trump Years Human Resource Management Principles Ethics and Moral Management CHAPTER 2 • Legal Rights and Responsibilities: Laws Governing the Workplace The Foundations of Employment Law The Employment Relationship Balancing Employer, Employee, and Societal Interests Privacy Issues Pre-employment Investigations: Truth, Personality, Health, Credit, and Criminal Records Discrimination PART II • PROCESSES AND SKILLS: FROM START TO FINISH CHAPTER 3 • Recruitment: From Passive Posting to Social Media Networking Factors in Recruitment: Employer and Applicant Perspectives Recruitment Steps Planning and Approval Position Announcements Recruitment Strategies Enhancing Recruitment Prospects: The Seeker’s Perspective Advancing From Job Seeking to Career Development CHAPTER 4 • Selection: From Civil Service Commissions to Decentralized Decision Making The Bases and Origin of Selection Criteria in Selecting Selection Tests Selection: Four Screening Phases Initial Reviewing and Testing Interviewing and Reference Checks: Narrowing the Pool General Considerations for Those Conducting Interviews Choosing and Negotiation Post-offer and Hiring Issues Appendix: The Professional Commitment Statement for Job Seekers CHAPTER 5 • Position Management: Judicious Plan or Jigsaw Puzzle? Three Types of Personnel Strategies The Origins of Position Classification and Management Job Design and Job Analysis Job and Position Descriptions From Jobs to Job Systems Curbing, Cutting, and Eliminating Workforce CHAPTER 6 • Employee Motivation: Possible, Probable, or Impossible? Pull, Push, or Drive? Human Resource Management and the Climate for Motivation Tools of Motivation CHAPTER 7 • Compensation: Vital, Visible, and Vicious Equity and Expectancy Theory Pay Determination Philosophy: Lead, Match, or Lag The Perennial Pay Debate Labor Market Forces: External Competition Job Content: Internal Consistency Individual Considerations: Fairness and Contributions Implications Appendix: Compensation for Graduate Degrees in Public Affairs and Administration CHAPTER 8 • Employee-Friendly Policies: Fashionable, Flexible, and Fickle Workforce and Workplace Trends Work–Family Programs Health, Safety, and Wellness Programs Flexible Work Arrangements Traditional Benefits: Not-So-Employee-Friendly Trends Implementation, Assessment, and Evaluation Avoiding and Coping With Hostility at Work Best Places to Work Appendix A: Questions for Employees and Employers Regarding Telecommuting Arrangements Appendix B: Some Questions to Answer When Considering Implementation of Employee-Friendly Policies Appendix C: Family-Friendly Policies CHAPTER 9 • Training and Development: Exploring New Frontiers General Principles of Learning Training Strategies Organizational Training and Development The Strategic Turn Application: Ethics Training Appendix: Needs Assessment and Evaluation for Training CHAPTER 10 • Appraisal: A Process in Search of a Technique Evolution Appraisal Systems Raters Rating Errors: The Underbelly of Appraisals Improving the Process Disciplinary Systems Appendix: Corrective Actions CHAPTER 11 • Unions and the Government: Protectors, Partners, and Punishers Background: The Context and Evolution of Employee Relations Differing Views of Unions Paradoxes and Contradictions Trends and Variations Appendix A: Tips for Managers When Dealing With Unions Appendix B: Tips for Unions When Dealing With Managers CHAPTER 12 • Collective Bargaining: Structures, Strategies, and Skills Structure, Representation, and Collective Bargaining Bargaining-Related Reforms Hostility vs. Harmony Appendix A: Bargaining Checklist and Observation Sheet Appendix B: Mock Disciplinary Appeal Board Hearing CONCLUSION • The Future as Opportunity, Not Destiny New Technologies, Human Competencies, Failures, and Reforms Taking Responsibility for Paradoxes Public Service as a Calling The Years Ahead Envoi: Dream While Awake Glossary Index About the Authors

About the Author :
Evan M. Berman is Professor of Public Management at Fundação Getúlio Vargas, EAESP (São Paulo, Brazil), specializing in human resource management, public performance, and comparative public administration. Previously, he was Huey McElveen Distinguished Professor at Louisiana State University. Dr. Berman is ranked among the very top scholars in public administration world-wide. He has received the Outstanding Scholarship Award from the American Society for Public Administration (Section on Personnel and Labor Relations) for contributions to  research, teaching and service in public sector HRM, and many other awards, including from the Network of Schools of Public Policy, Affairs, and Administration (NASPAA), the accrediting body for public administration programs. He has authored 15 books and over 175 publications, in all of the leading journals of the discipline. Dr Berman has chaired ASPA’s Section on Personnel and Labor Relations, he is founding editor of ASPA’s Book Series in Public Administration and Public Policy, senior editor of Public Performance and Management Review, and a Distinguished Fulbright Scholar. His 2023 book, Performance and Innovation in the Public Sector (with I. Hijal-Moghrabi), won the 2024 ASPA/SPALR Outstanding Book Award. Evan is a Fellow of the National Academy of Public Administration and Visiting Professor at Fudan University (Shanghai) and University of Indonesia (Jakarta). James S. Bowman is a professor of public administration at the Askew School of Public Administration and Policy, Florida State University. Noted for this work in ethics and human resource management, Dr. Bowman is author of over 100 journal articles and book chapters, as well as editor of six anthologies. He is co-author of The Professional Edge: Competencies in Public Service (2nd ed., Sharpe, 2010) and Public Service Ethics: Individual and Institutional Responsibilities (CQ Press, 2015). For nearly two decades, he served as editor-in-chief of Public Integrity, a journal owned by the American Society for Public Administration. A past National Association of Schools of Public Affairs and Administration Fellow, as well as a Kellogg Foundation Fellow, he has experience in the military, civil service, and business. Jonathan P. West is a professor and chair of political science and director of the graduate public administration program at the University of Miami. His research interests include ethics, public administration, and human resource management. He has published over 100 peer-reviewed articles and book chapters as well as nine books. He is co-author of Public Service Ethics: Individual and Institutional Perspectives (CQ Press, 2015) American Politics and the Environment (2nd. Ed., SUNY Press, 2015) and The Professional Edge: Competencies in Public Service (2nd ed., Sharpe, 2010.) For nearly two decades he has been managing editor of the  Public Integrity journal. He served as a Captain in the U.S. Army as a management analyst in the Office of the Surgeon General. Montgomery R. Van Wart is a professor of public administration at California State University, San Bernardino and former dean of the College of Business and Public Administration. He is also visiting research professor at the National University of -Ireland Galway and honorary professor at the University of Hong Kong. His research areas are administrative leadership, human resource management, training and development, administrative values and ethics, organization behavior, and general management. He has over 100 publications, including 11 books and nine articles in Public Administration Review. His Dynamics of Leadership in Public Service: Theory and Practice (M. E. Sharpe, 2005) was awarded Outstanding Academic Title by Choice. His Leadership in Public Organizations: An Introduction (Routledge, 2017) is in its third edition. He serves on numerous editorial boards and as associate editor of Public Productivity & Management Review. He has received numerous research and teaching awards, including the ASPA Van Riper Award and the CSUSB Outstanding Researcher Award.