The Intercultural Communication Playbook

Featuring a three-prong approach on culture, communication, and creative problem solving, The Intercultural Communication Playbook, with its unique, user-friendly layout and presentation, highlights how active, imaginative, and productive problem-solving methods can transform the way students understand intercultural communication. This framework from authors Teri Kwal Gamble, Michael W. Gamble, and Xiaowen Guan guides learners to understand their intercultural identity, broaden their worldview, and successfully improve their communication in real-world settings. Each chapter features exercises that encourage students to diversify their everyday thinking, individually examine their personal preferences, eliminate mental barriers, and discover innovative solutions to intercultural communication challenges.

Table of Contents:
Part One—Foundations Chapter 1. Introducing Intercultural Communication Making Intercultural Connections The Culture/Communication Interface Culture Is Layered: Cultures Within Cultures Explore Cultural Dimensions in Action Culture, Technology, and the Concept of Community Chapter 2. Identity And Cultural Awareness Keys to Understanding Identity across Cultures The Nature of Identity Intersectionality and Identity: Paradigms, Contradictions, and Contrasts Identities in Action Creative Tips for Preparing to Communicate Interculturally Part Two—Cultural Codes Chapter 3. Verbal Communication and Culture Creative Tips for Demonstrating Identity Awareness Understanding the Verbal Code: Cultural Building Blocks Cultural Preferences and Communication Style: Language and Culture Are Intertwined The Word, Thought, and Behavior Connection The Power of Words to Popularize and Mislead, Polarize, and Politicize Creative Tips for Improving Verbal Communication Across Cultures Chapter 4. Nonverbal Communication and Culture: Beyond Words Characteristics and Functions of Nonverbal Messages Nonverbal Codes and Cultural Variations: Kinesics Nonverbal Codes and Cultural Variations: Vocalics and Proxemics There’s More: Appearance, Clothing and Artifacts, Color, Time, Touch, Smell, and Truth-Telling Cues Creative Tips for Using Nonverbal Cues to Enhance Intercultural Communication Part Three—Cultural Values and Patterns Chapter 5. Understanding Cultural Variability: Patterns, Values and Behavior Exploring the Contested Zones of Culture: Attitudes, Beliefs, Values, and Frameworks for Intercultural Interaction Exploring Three Classic Cultural Orientation Models Further Explorations Into the Culture and Behavior Interface Two Efforts to Improve Cultural Classification Looking More Closely at US American Values Creative Tips for Using Value Orientations Part Four—Intercultural Relationship Building Chapter 6: Intercultural Relationships: Person to Person Expressing Culture in Relationships Relationship Dynamics Relationship Development and Closeness Romantic and Family Relationships Creative Tips for Developing Meaningful Intercultural Relationships Chapter 7: Race and Intergroup Relationships Race, Racism, and Critical Race Theory Acting On and Communicating about Race, Skin Color, and “Karens” Racism Is Global and Personal and Precipitates Conflicts Privilege and Race The Role of Alliance Building in Improving Intergroup Relationships Creative Tips for Removing Race-Based Barriers Chapter 8: Gender, Sexuality, and Culture Sex, Gender, Gendered Communication, and Gender Identity Gender and Sexuality Effects on Verbal Messaging Gender and Sexuality Effects on Nonverbal Messaging The Global Status of Women, Feminism, and Nonconforming Gender and Sexual Identities Creative Tips for Navigating the Gender, Sexuality, and Culture Connection Chapter 9. Navigating Intercultural Conflict Exploring the Nature of Conflict Individual and Cultural Differences in Approaching Conflict How Cultural Values Affect Conflict Management Handling Conflict in the Virtual Dimension Creative Tips for Navigating Intercultural Conflict Chapter 10. Immigration, Empathy, And Communication: The Transitioning Connection The Migration Experience Historical Background: Looking at the Waxes and Wanes of Migration Preparing to Meet Immigration Challenges Facilitating Intercultural Communication About Immigration What Is Cultural Empathy? Creative Tips for Applying Cultural Empathy Part Five—Applied Dimensions of Intercultural Communication Chapter 11. Professional Contexts: Intercultural Communication In Business, Education, And Health Cultural Context Matters What Is Business Life Like Globally? Communicating Education Across Cultures Intercultural Communication and Health Care Creative Tips for Using Cultural Knowledge in Applied Settings Chapter 12. Media And Culture: The Pop-Culture Mix Consuming Cultural Representations: Viewing the World Through a Mediated Lens Cultural Imperialism and Diversity Social Media Apps: Digital Representations Across Boundaries and Borders Who Is in Control? Creative Tips for Using Media Literacy to Assess Media Misrepresentations Chapter 13. Future-Telling: Reimagining the Role of Intercultural Communicator It’s Time to Apply What You Know Recognize and Overcome Barriers to Social Justice and Advocacy Apply Skills to Break Down Barriers Meet Intercultural Challenges with an Inquisitive Mind and Empathy Pass It Forward: Promote Intercultural Competence Creative Tips for Envisioning a Better Future

About the Author :
Teri Kwal Gamble enjoyed a career as a full professor of communication at the College of New Rochelle in New Rochelle, NY (PhD, New York University; MA and BA, Lehman College, CUNY), and Michael W. Gamble, is a full professor of communication at the New York Institute of Technology in New York City (PhD, New York University; BA and MFA, University of Oklahoma). The Gambles are partners in life and work. Professional writers of education and training materials, the Gambles are the coauthors of numerous textbooks and trade books. Their most recent publication is The Interpersonal Communication Playbook (2020). Teri and Mike also are the coauthors of The Communication Playbook (2019). Among other books the Gambles have written together are Nonverbal Messages Tell More: A Practical Guide to Nonverbal Communication (2017), Leading with Communication (2013), and The Gender Communication Connection (2nd ed., 2014). Previously, Michael served as an officer and taught Leadership Skills for the U.S. Army Infantry School during the Vietnam War. The Gambles also are the founders of Interact Training Systems, a consulting firm that conducts seminars, workshops, and short courses for business and professional organizations. Teri and Mike also produce training and marketing materials for sales organizations and are the coauthors of the trade book, Sales Scripts That Sell.   Teri Kwal Gamble enjoyed a career as a full professor of communication at the College of New Rochelle in New Rochelle, NY (PhD, New York University; MA and BA, Lehman College, CUNY), and Michael W. Gamble, is a full professor of communication at the New York Institute of Technology in New York City (PhD, New York University; BA and MFA, University of Oklahoma). The Gambles are partners in life and work. Professional writers of education and training materials, the Gambles are the coauthors of numerous textbooks and trade books. Their most recent publication is The Interpersonal Communication Playbook (2020). Teri and Mike also are the coauthors of The Communication Playbook (2019). Among other books the Gambles have written together are Nonverbal Messages Tell More: A Practical Guide to Nonverbal Communication (2017), Leading with Communication (2013), and The Gender Communication Connection (2nd ed., 2014). Previously, Michael served as an officer and taught Leadership Skills for the U.S. Army Infantry School during the Vietnam War. The Gambles also are the founders of Interact Training Systems, a consulting firm that conducts seminars, workshops, and short courses for business and professional organizations. Teri and Mike also produce training and marketing materials for sales organizations and are the coauthors of the trade book, Sales Scripts That Sell.   Xiaowen Guan (Ph.D.) is a Professor of Communication Studies at the University of St. Thomas in Minnesota. She is also the current program coordinator and director of the Strategic Communication: Advertising and Public Relations program. She has been teaching the undergraduate intercultural communication course regularly for 15 years. Xiaowen’s research expertise on intercultural communication examines communication across different nationalities, races and ethnicities, genders, and generations. Her research examines how individual and cultural factors influence communication outcomes using large samples and statistical analyses. She often collaborates with international scholars to examine interdisciplinary issues. Her teaching and research expertise extends to her practice in intercultural competence training and consulting. She has been invited to talk at international and multinational organizations and has led cultural training workshops for St. Thomas faculty, staff and students on improving intercultural competence. Her awards include the DEI faculty fellowship at her university to advance the institution’s strategic priority of advancing diversity, equity, and inclusion and the Global Citizenship Award from the University of St. Thomas.

Review :
"This book discusses different theories of intercultural communication and provides a deeper understanding of how these theories impact different aspects of our life. The focus is more on the present and future versus the past." "One of the most up-to-date textbooks on intercultural communication. Intelligently written, it is also one of the very first in which I can see a genuine effort to present intercultural communication from a less US-centric perspective." "This is a timely book that references current events and asks students to think deeply about their own attitudes towards themselves and others to teach intercultural communication."