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Home > Mathematics and Science Textbooks > Science: general issues > Impact of science and technology on society > Digitalization, Data and Welfare: Sociotechnical Approaches to Service Delivery
Digitalization, Data and Welfare: Sociotechnical Approaches to Service Delivery

Digitalization, Data and Welfare: Sociotechnical Approaches to Service Delivery


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About the Book

This insightful book investigates the growing use of digital technologies to support welfare provision and examines which digital tools can have the greatest impact. It explores how these technologies influence and are influenced by social and cultural relations, working life, education, healthcare, markets, and organizations. Vasilis Galis and Vasileios-Spyridon Vlassis bring together renowned experts who analyze digital technologies for welfare provision as sociotechnical phenomena, that is, the welfare state is mutually constructed by welfare practices and digital technologies, an outcome of organizational reconfiguration, political–economic visions, and socio-technical imaginaries. They demonstrate that digitalization is not simply a question of implementing digital technologies but also an introduction of new governmental ideas that transform both the public sector and its services as well as inter-state and state-society relations. The book explores how the rapid implementation of digital tools in the provision of welfare services is bringing fundamental changes to welfare and provides experienced-based accounts of the transformations occurring in public service work. Digitalization, Data and Welfare is an essential resource for students and academics in welfare studies. Its practical insights into inter-state and state-society relations will also greatly benefit welfare policymakers and practitioners in innovation, science and technology.

Table of Contents:
Contents PART I INTRODUCTION 1 Introducing digital technologies for welfare provision 2 Vasilis Galis and Vasileios-Spyridon Vlassis PART II HOW ARE DIGITAL TECHNOLOGIES INTEGRATED IN CONTEMPORARY GOVERNANCE? 2 Aiming at a moving target: how to research the automation of welfare 25 Agnes Liminga, Anne Kaun and Stine Lomborg 3 The beginning of AI-driven welfare? An inquiry into how public sector AI experiments shape the Danish welfare state 38 Jakob Laage-Thomsen, Helene Ratner and Ida Schrøder 4 Interoperability for welfare: digitalization and state transformation in Greece 57 Giorgos Pertsas PART III THE ROLE OF THE PRIVATE SECTOR IN STATEHOOD 5 Outsourcing response-ability: tales from ‘agile’ governance 73 Irina Papazu, Cancan Wang, Jessamy Perriam and Sanna Marttila 6 Unstable by default: the public-private framework in broadband access for vulnerable populations in the Midwest US 91 Kainen Bell, Jorge Rojas-Alvarez, Chieh-Li (Julian) Chin, Anita Say Chan and Tracy Smith 7 Navigating between the (non-)use and endurance of information platforms for refugees: a case study of Integreat 107 Olga Usachova 8 Infrastructure after welfare: communal infrastructure and the problem of (digital) monopolisation 122 Caroline Anna Salling PART IV HOW DO DIGITAL TECHNOLOGIES FOR WELFARE PROVISION TRANSFORM PUBLIC SERVICE WORK? 9 Digitalization as imaginary: a study of self-employment in care and platformization of German eldercare 140 Franziska Baum 10 “Let’s make data meaningful for teachers”: configuring the teacher through data visualizations 155 Helene Friis Ratner 11 Implementing a sociotechnical network for welfare technology in a small Swedish municipality: bringing the invisible work into the light 170 Karin Skill and Vangelis Angelakis PART V EXPERIENCE-BASED ACCOUNTS OF THE ALTERATIONS OF WELFARE VIA DIGITALIZATION 12 Thief or toddler: Experiences of unemployed benefit recipients in the Dutch digital welfare state 185 Margot Kersing, Lieke Oldenhof, Kim Putters and Liesbet van Zoonen 13 Flexible access? Digitalisation of Danish healthcare through video consultations 203 Cæcilie Sloth Laursen, Sisse Finken and Rachel Douglas-Jones 14 The role of relatives in e-governance access among elderly citizens: vignettes from the Danish Covid-19 vaccination 218 Tobias Pedersen, Victor Vadmand Jensen, Signe Strandsbjerg Kloppenborg and Rasmus Mølgaard Hansen PART VI AFTERWORD 15 Afterword: Digitalization as a zombie grand narrative craving specification 235 Christopher Gad

About the Author :
Edited by Vasilis Galis Professor in Science and Technology Studies, Technologies in Practice section, IT University of Copenhagen and Vasileios-Spyridon Vlassis, Assistant Professor, Technologies in Practice section, IT University of Copenhagen, Denmark

Review :
‘The modern welfare state is being transformed by and through digitalization, sometimes for the better and sometimes for worse. We desperately need more research on how digitalization impacts critically important welfare systems so we can make the difficult collective and democratic decisions about their future and our future welfare needs. Digitalization, Data and Welfare is a book that takes this task seriously, delivering on the promise to unpack the implications of digital welfare systems for modern societies without succumbing to technological or political-economic determinism. We have choices to make and this book can help us to make these choices.’ ‘Welfare states are undergoing profound changes in the face of intensified digitalization and ever more pervasive data regimes. Yet, all too often, the complex lived experiences and sociotechnical practices at the heart of these transformations are overlooked or misunderstood. Digitalization, Data and Welfare, offers a powerful response to this. Through a masterful combination of empirical detail and theoretical innovation, it unravels the new face of welfare. The book is sobering reading and will be an absolutely essential guide for anyone trying to decipher the inner workings of the digital welfare state.’ ‘In bringing together contributions engaging with different national contexts and interrogating a range of themes, Digitalization, Data and Welfare provides crucial insights into a still uncharted but rapidly emerging development that has significant implications for the future of the welfare state. This is an important intervention for anyone grappling with the realities and imaginaries of digitised welfare in an age of data-driven innovation.’


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Product Details
  • ISBN-13: 9781035338146
  • Publisher: Edward Elgar Publishing Ltd
  • Publisher Imprint: Edward Elgar Publishing Ltd
  • Height: 234 mm
  • No of Pages: 268
  • Width: 156 mm
  • ISBN-10: 1035338149
  • Publisher Date: 26 Aug 2025
  • Binding: Hardback
  • Language: English
  • Sub Title: Sociotechnical Approaches to Service Delivery


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