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Home > Society and Social Sciences > Social services and welfare, criminology > Social welfare and social services > Digital Transformation and Public Welfare Services: The Opportunity, the Challenge, and the Wildcard
Digital Transformation and Public Welfare Services: The Opportunity, the Challenge, and the Wildcard

Digital Transformation and Public Welfare Services: The Opportunity, the Challenge, and the Wildcard


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About the Book

In this insightful book, John Storm Pedersen explores the consequences of the increasing digitalisation of public welfare services. With reference to the historical contexts of welfare states, Pedersen presents the seven main elements of this digital transformation and their advantages and disadvantages.



Digital Transformation and Public Welfare Services focuses on three new concepts that reflect the ways in which digital transformation is significantly altering the welfare state and public service sector. The Opportunity is based on data-driven management, enabling increased welfare to citizens and win-situations for all stakeholders. The Challenge is based on automation and a version 2.0 of New Public Management and The Wildcard replaces citizens’ physical presence with a digital presence within public service provision. Pedersen argues that societies should strive to employ the first concept, the Opportunity, as it provides a clear framework to improve welfare for all citizens, creating beneficial arrangements for stakeholders within public service provision.



This is an important book for students and researchers of comparative social policy, digital sociology, and sociology and social policy. It will also be invaluable to professionals and policymakers working in the welfare state and public service sectors.



Table of Contents:
Contents 1 Digital transformation and public welfare services 2 Seven elements in public service provision and digitalisation 3 Conflict and cooperation between data analysts and welfare professionals in public service provision 4 The opportunity 5 The challenge 6 The wildcard 7 Creative coexistence between, and positive co-development of, data analysts and welfare professionals 8 The future of public service provision 9 The advantages and disadvantages of digitalisation 10 Conclusion to Digital Transformation and Public Welfare Services

About the Author :
John Storm Pedersen, Professor Emeritus, Department of Political Science and Public Management, University of Southern Denmark, Denmark

Review :
‘The book provides a nuanced analysis of the advantages and risks facing actions to improve digital welfare services. It invites critical reflection on how we understand welfare in a digital era and serves as a guide to create more effective digital services. An interesting read for anyone interested in the intersection of technology and social policy.’ ‘This book makes a vital contribution to the study of digital transformation in the public sector, especially highlighting the consequences for the important group of welfare professionals. This is a must-read for researchers and professionals who work in the interlinkage between digital transformation and public service production.’ Digital Transformation and Public Welfare Services is a very timely title. As well as exploring the overarching challenges and opportunities emerging digital technologies present for public welfare services, it exhibits, through empirical examples from Scandinavia, real-life impacts beyond the traditional dichotomies between utopian and dystopian views. I strongly recommend the book to both scholars and practitioners.’ ‘An important, timely and thought-provoking book exploring how welfare states are becoming increasingly digitalised and the consequences of this. Drawing on the experience of the Danish welfare state, Pedersen critically discusses the promises, opportunities and pitfalls of digitalisation. This book is highly recommended for scholars, policy makers and practitioners interested in the future of the welfare state.’


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Product Details
  • ISBN-13: 9781035325443
  • Publisher: Edward Elgar Publishing Ltd
  • Publisher Imprint: Edward Elgar Publishing Ltd
  • Height: 234 mm
  • No of Pages: 154
  • Width: 156 mm
  • ISBN-10: 1035325446
  • Publisher Date: 12 Sep 2025
  • Binding: Hardback
  • Language: English
  • Sub Title: The Opportunity, the Challenge, and the Wildcard


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Digital Transformation and Public Welfare Services: The Opportunity, the Challenge, and the Wildcard
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