Handbook of Emotion Regulation at Work: (Research Handbooks in Business and Management series)

In this cutting-edge Handbook, leading authors provide a broad overview of what emotion regulation is, who uses it and where, and how it can be studied. Multidisciplinary in scope, chapters move beyond the traditional perspective of emotion regulation at work as ‘service with a smile’, to consider how it manifests in various professional settings. Including discussions of its application to leadership, teamwork, and a variety of specific occupations, the Handbook illustrates how employees regulate others’ emotions as well as their own. The contributing authors recognize the structural forces that shape emotion regulation, encompassing social norms, fairness, power, and status, and underscore the importance of the interplay between intra- and interpersonal aspects of emotion management. Analyzing how gender, race, age, and national culture shape emotions and emotion regulation at work, chapters explore the interface of sociological, psychological, and management concepts in shaping individual and interpersonal effectiveness and well-being at work. Ultimately, the Handbook maps out an agenda for potential future opportunities and challenges in the study of emotion regulation at work. The Handbook of Emotion Regulation at Work is a vital resource for scholars and students of work psychology, sociology, and organizational behavior. Professionals in human resource management will also benefit from its practical and theoretical insights.

Table of Contents:
Contents PART I FOUNDATIONS OF EMOTION REGULATION AT WORK 1 Emotion regulation at work 2 Rebecca J. Erickson, James M. Diefendorff, Karen Niven and Nai- Wen Chi 2 Intrapersonal emotion regulation at work 23 Daniel J. Beal, Jill M. Sundie and John P. Trougakos 3 Interpersonal emotion regulation at work 44 Karen Niven 4 Motivated emotion regulation at work: why individuals manage their own and others’ feelings in organizations 64 Uta K. Bindl and Isabelle de Roche 5 Intended and unintended outcomes of emotion regulation for individual, relational, and organizational well-being 84 Tammy English and Tabea Springstein PART II EMOTION REGULATION IN DIFFERENT OCCUPATIONS AND ROLES 6 Emotion regulation as leadership 106 Hector P. Madrid, Karen Niven and Rodrigo Alday 7 Emotion regulation as teamwork 124 Cristian Vasquez, David Holman and Robin Martin 8 How an intrapersonal emotion regulation ‘detour’ undergirds effective compassionate responding at work 145 Jacoba Lilius and Kerry Roberts Gibson 9 Emotion regulation in death work 164 Nai-Wen Chi 10 The emotion regulation of performance work 183 Stina Bergman Blix and Alessandra Minissale 11 Emotion regulation as duty in public service jobs 204 Sharon Mastracci and Mary E. Guy 12 Emotion regulation in dirty work 226 Connie I.M. Chan, Long W. Lam and Jennifer Y.M. Lai 13 Emotion regulation in sport contexts 247 Christopher R.D. Wagstaff, Rebecca F. Hings and Alessandro Quartiroli PART III STRUCTURAL INFLUENCES ON EMOTION REGULATION AT WORK 14 A gendered perspective to emotion regulation in the workplace 268 Nitya Chawla, Anna Lennard, Amy L. Bartels, Chi Nguyen and Allie Garcia 15 Emotion regulation at work as racialized emotional labor 287 Alicia Grandey, Tayana Rich, Xin Wei Ong, Suzuka Yamane and Baya Manjezi 16 Age and emotion regulation at work 309 Susanne Scheibe and Elissa El Khawli 17 Emotion regulation at work across cultures 330 Sarah Cameron, Joeri Hofmans and Batja Mesquita 18 Emotion regulation at work and home 348 Meghan A. Thornton-Lugo, James M. Diefendorff, Xin Wei Ong, Nicole E. Donaldson and Margaret I. Rahm PART IV METHODOLOGICAL ADVANCES 19 Quantitative advances in the study of emotion regulation at work 368 Allison S. Gabriel, Stuti Thapa, Aqsa Dutli and Louis Tay 20 Qualitative advances in research on emotion regulation at work 389 Marci Cottingham, Laura Keesman and Cade Apton 21 Artificial intelligence for emotion regulation at work 409 Uichin Lee, Duri Lee, Eunji Park and Heejeong Lim 22 Use of computational modeling in research of emotion regulation at work 436 Sabina Samipour-Biel, Garett Howardson and Deborah Amoako-Atta 23 Workplace interventions for improving emotion regulation 455 Erin M. Richard PART V LOOKING TO THE FUTURE 24 Mindful emotion regulation at work 477 Samantha Sim and Jochen Reb 25 Understanding the ethics, fairness, and justice of emotion regulation in the workplace 496 Anna N. Hoover, Nicolina Taylor, Kelly P. Weeks and Deborah E. Rupp 26 Looking to the future: emotion requirements and regulation in virtual work 511 Hadar Nesher Shoshan and Miriam Schilbach 27 The future of emotion regulation at work 528 James M. Diefendorff, Karen Niven, Rebecca J. Erickson and Nai-Wen Chi

About the Author :
Edited by James M. Diefendorff, Department of Psychology, University of Akron, USA, Karen Niven, Sheffield University Management School, University of Sheffield, UK, Rebecca J. Erickson, Department of Sociology, University of Akron, USA and Nai-Wen Chi, Graduate Institute of Human Resource Management, National Sun Yat-Sen University, Taiwan