Why Bother?: Why and How to Assess Your Continuous-Improvement Culture

This book focusses on the importance of creating an internal assessment program to periodically assess the maturity of the organizations transformation journey. It discusses the best approach to designing and implementing an assessment program by answering key questions posed when people resist. The book begins with selecting the positioning of the program not as an audit but as an opportunity to review strengths and opportunities, through to selecting senior leader support to design of the program and developing the assessors. More than 10 case studies are documented to show how organizations have approached their assessment programs, lessons learned, and successes and challenges faced. The book leads the reader through the process of selling the concept and importance of transformation and Lean assessments to embed the desired behaviors within workplace culture. With many case studies, the reader is guided to design their own programs and develop their own assessors. This increases the probability of sustainability of the transformation program by focusing on and maturing the behaviors the transformation programs are trying to drive. For example, one of the most well-known assessments is the Shingo prize -- This book explains the thinking behind the Shingo model and shares examples of assessments that support it. Other examples of assessments are covered, such as process maturity, quality and business assessments.

Table of Contents:
Contents List of Figures .................................................................................. xiii List of Tables ................................................................................... xvii Foreword ......................................................................................... xix Acknowledgments ........................................................................... xxi About the Authors ......................................................................... xxiii Introduction ................................................................................. 1 1 Why Bother Getting Sponsorship? ............................................... 9 2 Why Bother Defining Behaviors and Linking Systems and Behaviors? ........................................................................... 15 3 Why Bother Assessing and Managing Behaviors? ..................... 33 4 Why Bother Designing Your Own Strategic Level Behavioral Assessment System? ................................................................... 71 5 Why Bother Defining Behaviors and KBIs? ............................. 103 6 Why Bother Focusing on the Type of Conversations People Have? ............................................................................ 137 7 Why Bother Seeing Where It Has Worked and the Lesson Learned? ….................................................................... 159 Case Studies: NBN Co. Case Study by Indrajit Ray, Clyde Livingston, and Richard Perry ........................................................................... 159 Panalpina Case Study by Andrew Lahy, Maria Pia Caraccia, and Mike Wilson ............................................................................ 167 Airbus Australia Pacific Case Study by Kim Gallant ............................. 177 CBA Case Study by Morgan Jones ......................................................... 185 Bakkavor Desserts— Measuring the Maturity of the CI System Case Study by John Bowman and Leighton Williams .................. 198 Virtual Assessments Case Study by Morgan Jones ................................ 212 8 Why Bother Aligning Assessments, Assessors, and Calibration? .............................................................................. 221 9 Why Bother Having a High- Level Roadmap to Deploy? ........... 245 10 Why Bother Doing Assessments? ............................................. 251 Appendix ........................................................................................ 255 Index .............................................................................................. 259

About the Author :
Chris Butterworth is a multi-award-winning author, speaker, and coach. He is a certified Shingo Institute master-level facilitator and a Shingo Institute Faculty Fellow and examiner. He is the winner of Best New Speaker of the Year Award for The Executive Connection (TEC) for his talk on Lean Thinking and the co-author of the widely acclaimed Shingo publication award winning books 4+1: Embedding a Culture of Continuous Improvement and The Essence of Excellence and is also the editor of the Shingo Institute book Enterprise Alignment and Results. Morgan Jones has more than 30 years experience in Lean and twenty years in Six Sigma. He is a pragmatic and experienced improvement leader. He has delivered over $2.1 billion in hard savings to organizations, and improved customer-staff experiences and health and safety. The sustainability of business improvement have resulted in over twenty-three international awards and he has chaired twenty-seven international conferences around business improvement. He is also a Chartered Engineer, Certified Master Black Belt, Lean Master, and Executive Coach. Peter Hines is the co-founder of the Lean Enterprise Research Centre (LERC) at Cardiff Business School-LERC which grew to be the largest academic research in Lean globally.He has undertaken extensive research into Lean and written or co-written twelve books, including the Shingo Prize winning books Staying Lean, Creating a Lean & Green Business System, and The Essence of Excellence.