The Operational Tool Chest: The DNA to Successful Organizations

Through years of working within many different organizations, I realized all my roles depended on a recurring concept of policies & procedures. This was true no matter the organization, my position, or the industry. My experience ranged from technical support, technical field lead, project manager, support manager, business consulting, consulting management, account management and a few others. In every organization, I encountered through these roles, there was never an overall owner of any of these processes. Each individual, group, or department was responsible for their own design and implementation of their policies & procedures. The entities developed their policies and procedures without consideration of what other groups or departments were doing. When there was a concern, it often resulted in a discrepancy and ultimate agreements to disagree. After investigating a solution, I began to understand there was a role which solved this constant issue. Quickly I realized this was an often-misunderstood role. With this knowledge, I made it my mission to become an effective operations manager.

About the Author :
Robert Boulanger has over 20 years' experience working with organizations from the entrepreneur startup to the largest enterprise types. He possesses comprehensive experience with business, operations, and information services management. He possesses a record of advancement in a series of increasingly responsible leadership roles, including operations management, project management, product management, system deployments, application consulting, account management and client management. Within Roberts career, he has achieved skills such as Microsoft Certified Professional, CompTIA A+ and Network+ certification, Enterprise Vessel Management software support, business analysis and process control experience in the implementation and maintenance of management services. He is a collaborative leader skilled in motivating staff to achieve aggressive goals and objectives. His recent endeavor as Chief Operations Officer (COO), he is responsible for operations procedures and policies, flight operations, management of Certified Flight Instructors and office personnel, and the general day-to-day maintenance of aircraft within a fast paced and dynamic startup environment. Just prior to his role as COO, he lead 20-person team charged with product line contribution as a business unit, including increasing profitability of existing products, developing new products and providing technical resources to new and existing projects and support for applications. He has built products from existing ideas, business requirements, and help to develop new ideas based on industry experience and contact with customers, business development and prospects.