About the Book
Table of Contents:
1. Principles of Cleaning: Definitions, advantages of a clean and hygienic environment, cleaning standards, preventive maintenance. 2. Organisation and Supervision: Definition of a supervisor, 5 requirements of a supervisor, basic supervisory tasks, duties and responsibilities, personal qualities, organisation, line management, responsibilities to employers and employees, responsibility for health and safety, work schedules, duty rota, night shifts, managing time, delegation, how to delegate, efficiency, how a supervisor can improve productivity, controlling overtime, control of materials, security. 3. Personnel: Staffing, selection interview, interview techniques, hygiene, personal cleanliness, promotion of clean and hygienic environment, disposal of waste, liaison with others. 4. Training: Benefits to employer and employee, induction training, principles of instruction, settling a new employee, appraisal forms. 5. Human & Industrial Relations: Promoting good relationships, leadership, theories 'X' and 'Y', motivation, team spirit, grievancies, how to manage change, absenteeism and labour turnover, younger versus older cleaners, employment legislation. 6. Communications: Methods, listening, speaking, results of poor communication, receiving instructions, communicating 'downwards' and 'upwards', how to give orders, meetings, written communications, telephone techniques. 7. Work Study: Benefits from work study, definitions, method study, work measurement, job specification, job analysis, job description, job procedure, man specification. 8. Budget and Cost Control: Accounting terms, estimating cleaning costs, costs influenced by a supervisor, minimising cost of labour, materials & equipment. 9. Safety: Legal requirements, non-statutory requirements, good housekeeping, personal protection, instructions for own cleaners, safe handling of materials and equipment, lifting goods, safety of building occupants, how to promote safe working conditions, falls, slip hazards, investigation of a slip accident, how to improve slip resistance, safety with ladders. APPENDICES A1. First aid A2. Conversion tables A3. Commercial phrases and abbreviations INDEX
