Workbook in Redesigning Public Services, A
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Workbook in Redesigning Public Services, A: (SUNY series in Public Administration)

Workbook in Redesigning Public Services, A: (SUNY series in Public Administration)


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About the Book

While citizens usually want more from government, they generally are included to pay less in taxes. When resources become scarce, as has been the case for most public jurisdictions, innovative methods must be developed for responding to service and cost pressures. How can this be done? A Workbook in Redesigning Public Services stresses a hands-on, how-to approach to diagnosing service delivery problems, analyzing alternative ways of delivering services, and communicating solutions to the policy makers. Among the service options considered are contracting with a private firm, inter-governmental agreements, self-help, franchises, grants and subsidies, and vouchers.

Table of Contents:
Preface 1. Introduction: The Redesign of Public Services 2. Diagnosing Public Service Problems and Getting Organized Determining Symptoms Determining Causes Getting Organized Summary 3. Analyzing Service Delivery Alternatives Identifying Alternative Approaches Identifying Other Alternatives Where Necessary Assessing Alternatives Summary 4. Communicating the Results Preparing the Draft Report Reviewing the Draft Report Transmitting the Final Report Preparing an Implementation Workplan Summary and Conclusion Appendix A. The Anatomy of a Public Service Problem: Rebuilding the Wollman Memorial Rink in New York's Central Park Apendix B. Sample Contracting-Out Agreement Appendix C. Sample Intergovernmental Service Agreements Appendix D. Sample Service Redesign Report Glossary Annotated Bibliography

About the Author :
Leonard I. Ruchelman is Professor of Urban Studies and Public Administration at Old Dominion University. He is the author of A Workbook in Program Design for Public Managers also published by SUNY Press.


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Product Details
  • ISBN-13: 9780887069437
  • Binding: Paperback
  • Language: English
  • Returnable: Y
  • Spine Width: 25 mm
  • Width: 152 mm
  • ISBN-10: 0887069436
  • Height: 229 mm
  • No of Pages: 85
  • Series Title: SUNY series in Public Administration
  • Weight: 227 gr


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