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Conflicts in Reference Services

Conflicts in Reference Services


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About the Book

This collection examines issues such as the discussion of goals and rationales for charging for online searches, conflicts between reference and other library departments, how to provide quality service and who is best suited to provide it.

Table of Contents:
Contents Introduction IN THE LIBRARY Academic Reference Departments and User Groups: A Preliminary Survey The Reference Librarian as Middleman: Conflicts Between Catalogers and Reference Librarians Conflicts Between Reference and Interlibrary Loan Check Your Catalog Image Uneven Reference Service: Approaches for Decreasing This Source of Conflict at the Reference Desk Yours, Mine and Ours: Reference Service and theNon-Affiliated User Conflicts in Reference Service: A Personal View Reference Philosophy vs Service Reality FEES AND CHARGES Fee vs Free unhistorical Perspective Fee or Free: The Data Base Access Controversy ABOUT INSTRUCTION Conflicts Between Reference Librarians and Faculty Concerning Bibliographic Instruction Help Your Administration Support Bibliographic Instruction Promoting a Positive Image: Hints for the New Reference Librarian in Dealing With Faculty A Collection of Books: The College Professor vs the Reference Librarian ABOUT THE ROLE OF THE PROFESSIONAL Nonprofessionals on Reference Desks in Academic Libraries Self-Conflict in the Academic Reference Librarian: Or Help! We Need a Better Word for What We Do! Why Didn't They Teach Us That? The Credibility Gap in Library Education Role Conflict and Ambiguity inReference Librarianship ABOUT THE RESOURCES In this Conflict of Opinions and Sentiments I Find Delight Access to Consumer Health Information Academic Library Service to Physically Disabled Students and Faculty Abstract Thinking: Considerations for the Provision of Statistical Data in Evaluation The NASA Industrial Applications Centers: Fee Based vs Free Information Services Reference Notes Included


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Product Details
  • ISBN-13: 9780866563857
  • Publisher: Taylor & Francis Inc
  • Publisher Imprint: Routledge
  • Language: English
  • No of Pages: 236
  • ISBN-10: 0866563857
  • Publisher Date: 01 Jan 1985
  • Binding: Hardback
  • No of Pages: 236
  • Returnable: N


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