This is Social Commerce by Guy Clapperton at Bookstore UAE
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Home > Business and Economics > Business and Management > Sales and marketing > This is Social Commerce: Turning Social Media into Sales
This is Social Commerce: Turning Social Media into Sales

This is Social Commerce: Turning Social Media into Sales


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About the Book

The first book to market on the hottest topic on the web Social commerce is the new buzz word and this book will be the first to cut through the hype and tell you exactly what it all means...and how to do it. Social media has moved on, it's not enough to just be engaging your customers in fun chit-chat, now you can sell to them directly through their favourite social media platform. ASOS, the fashion website, have just set up a commerce site on Facebook and people are scrambling to follow in their footsteps. No longer do you have the nightmare of dragging people from their social networking site to your homepage - you can get them buying right where they are! In this follow up to This Is Social Media Guy Clapperton uses the same easy-to-follow visuals and instructions to break the process down and show you exactly how to set up your own social commerce operation and how to make it a success. Includes:* Step-by-step guide to setting up your own commerce site within social media platforms such as Facebook* Building a loyal community who will keep coming back and buying from you* How to offer superb customer service to your social media consumers* Developing new product especially for this new environment* Measuring your ROI

Table of Contents:
Introduction: The Death of Attention vii Chapter 1: Welcome to Social Commerce 1 Chapter 2: Diving In 21 Chapter 3: Getting New Customers in the Social Media Age 41 Chapter 4: Subtle Selling 59 Chapter 5: Customers and Beyond - The Different Communities You Can Talk to 77 Chapter 6: Building a Community 95 Chapter 7: New Product Development and Customer Service 113 Chapter 8: Marketing Communications 129 Chapter 9: Show Me the Money - Measuring ROI 147 Postscript 163 Index 167

About the Author :
Guy Clapperton is a journalist, broadcaster and speaker on business issues and all things digital in the press. He has spoken on social media all over the world since the release of his last book, This is Social Media.

Review :

"Clapperton has created a very user-friendly guide to getting the most out of your social media activity, with easy step-by-step visuals and instructions on what you should be doing." (Growthbusiness.co.uk, 3rd May 2012)

"With real-life examples from businesses like Dell and Autoglass, Clapperton shows how you can grab the attention of a digitally fixated generation." (The CA, March 2012)


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Product Details
  • ISBN-13: 9780857082534
  • Publisher: John Wiley and Sons Ltd
  • Publisher Imprint: Capstone Publishing Ltd
  • Language: English
  • Sub Title: Turning Social Media into Sales
  • ISBN-10: 0857082531
  • Publisher Date: 13 Jan 2012
  • Binding: Digital (delivered electronically)
  • No of Pages: 192


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