Getting Started with Evaluation
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Getting Started with Evaluation

Getting Started with Evaluation


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About the Book

Everyone agrees that evaluation of library services is essential, but without a background in research it can be a challenge to apply abstract concepts such as strategic planning, evidence-based decision making, and accountability to real-world situations. Finally library managers have a workbook to help them master key concepts of service quality assessment, offering directed exercises and worksheets to guide them. Firmly rooted in practical application, this book Presents an overview of evaluation and the types of metrics, linking them to strategic planning and infrastructure Examines qualitative versus quantitative measures Shows how to decide which metrics are relevant to one's own institution, covering benchmarking, best practices, peer group filters, and those metrics that offer a high return on investment Includes pointers for launching and maintaining successful library evaluation through flexibility and smart delegation among library staff Offers advice on marshaling data to effectively communicate the value and impact of a library and its services, no matter the audience Complete with a detailed list of sources for metrics and concrete examples of evaluation in practice, this workbook will be both valuable and immediately useful to managers at academic and public libraries, as well as to library trustees and others interested in assessing service quality.

About the Author :
Peter Hernon is a professor at Simmons College (Graduate School of Library and Information Science, Boston) and the principal faculty member for the doctoral program, Managerial Leadership in the Information Professions. He was the 2008 recipient of the Association of College and Research Libraries' award for Academic/Research Librarian of the Year, is the co-editor of Library & Information Science Research, and has taught, conducted workshops, and delivered addresses in ten countries outside the United States. He is the author or coauthor of 55 books, including the award-winning Federal Information Policies in the 1980s, Assessing Service Quality, and Viewing Library Metrics from Different Perspectives.

Review :
A useful introduction to the topic of evaluation that provides many resources for library managers. There are many tables and figures throughout the book, as well as references and useful exercises at the end of each chapter. The exercises make this potentially useful in a classroom setting.


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Product Details
  • ISBN-13: 9780838996829
  • Publisher: ALA Editions
  • Publisher Imprint: ALA Editions
  • Language: English
  • ISBN-10: 0838996825
  • Publisher Date: 01 Jan 2014
  • Binding: Digital (delivered electronically)
  • No of Pages: 256


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