The Electronic Resources Troubleshooting Guide
Home > Reference > Library and information sciences / Museology > Library, archive and information management > The Electronic Resources Troubleshooting Guide
The Electronic Resources Troubleshooting Guide

The Electronic Resources Troubleshooting Guide


     0     
5
4
3
2
1



International Edition


X
About the Book

A library user can't access an article. Your log in credentials won't work. In the realm of electronic resources everything runs smoothly-until suddenly, without warning, it doesn't. Invariably, systems will break down, but a trial and error approach to finding out what's wrong is highly inefficient. This hands-on guide from two expert ERM librarians walks you through the essentials of troubleshooting. It outlines a methodical process that will help you identify the source of a problem even when it's not obvious and take steps to reach a resolution. With the goal of developing a library-wide workflow in mind, this guide will teach you how to familiarize yourself with the components of electronic resources, using flowchart diagrams of common access chains such as discovery services, knowledge bases, research guides, and library services platforms; navigate the complete triage and troubleshooting workflow, illustrated through 14 in-depth examples; recognize the symptoms of common access disruptions; conduct efficient troubleshooting interviews; manage help tickets and design problem reports that capture key information without overburdening the user; create publicly available help pages for problems originating with users' devices or computers; communicate with vendors and IT personnel for speedy resolutions, providing dozens of clear definitions of library and technology terms that will help you minimize confusion; and customize your own troubleshooting workflow chart for common use across departments and staff hierarchies. Acting as a ready reference, this guide will equip you with the knowledge and skills to troubleshoot common ERM problems.

Table of Contents:
Preface Chapter 1 Troubleshooting as Problem Solving Chapter 2 The Access Chain Chapter 3 Soliciting Problem Reports Chapter 4 Diagnosing Access Issues Chapter 5 Resolving Access Issues Chapter 6 Common Access Issues and Examples Chapter 7 Troubleshooting Workflows and Training Chapter 8 Proactive TroubleshootingConclusion Index

About the Author :
Holly Talbott has more than six years of experience with electronic resources and is coauthor of Electronic Resources Librarianship: A Practical Guide for Librarians (Rowman & Littlefield, 2018). She is the electronic resources librarian at Kent State University and was previously the electronic resources and licensing librarian at the University of Arizona Libraries and the electronic resources librarian at Lasell College. Ashley Zmau has more than ten years of academic library experience and is coauthor of Electronic Resources Librarianship: A Practical Guide for Librarians (Rowman & Littlefield, 2018). She is the serials cataloger for the Dallas County Community College District and was previously the electronic resources librarian at the University of Texas at Arlington and the electronic resources management librarian at Southern Methodist University.

Review :
"A title that can be used as a thorough introduction to the rapidly evolving world of eResource troubleshooting and systems for those new to the field. The title also offers something for the experienced eResource professional, by providing fresh perspectives on problem-solving, workflows, and resources. Further, the incorporation of a variety of illustrations, charts, workflow maps, and graphs allows users of all learning types to engage with the material in a meaningful way. This is a welcome addition to the library literature." -- Technical Services Quarterly "By focusing on the most important elements of troubleshooting as they arise in a library-specific context, the authors fulfill their promise ... [This guide] is not only quite readable from cover to cover, but also perhaps serviceable in the longer term as a ready reference for the troubleshooting e-resource librarian. It is written in clear and unadorned prose, with helpful visualizations and abundant bibliographic references. I enjoyed reading it and would recommend it to colleagues in libraries and other resource-based institutions, whose work depends on reliable access to electronic resources--which these days is more or less everyone." -- Technicalities "The strength of the guide is in its description of electronic access models used by libraries and the lists of common issues and their solutions ... The book is recommended to library students and those new to the area of troubleshooting electronic resources and understanding their ongoing management. Those with more experience may find the explanations and diagrams useful to explain concepts to managers and others who need to understand the library's electronic access model." -- Journal of the Australian Library and Information Association (JALIA)


Best Sellers


Product Details
  • ISBN-13: 9780838947647
  • Publisher: American Library Association
  • Publisher Imprint: ALA Editions
  • Height: 254 mm
  • No of Pages: 144
  • Spine Width: 9 mm
  • Width: 177 mm
  • ISBN-10: 0838947646
  • Publisher Date: 08 Jul 2020
  • Binding: Paperback
  • Language: English
  • Returnable: Y
  • Weight: 340 gr


Similar Products

Add Photo
Add Photo

Customer Reviews

REVIEWS      0     
Click Here To Be The First to Review this Product
The Electronic Resources Troubleshooting Guide
American Library Association -
The Electronic Resources Troubleshooting Guide
Writing guidlines
We want to publish your review, so please:
  • keep your review on the product. Review's that defame author's character will be rejected.
  • Keep your review focused on the product.
  • Avoid writing about customer service. contact us instead if you have issue requiring immediate attention.
  • Refrain from mentioning competitors or the specific price you paid for the product.
  • Do not include any personally identifiable information, such as full names.

The Electronic Resources Troubleshooting Guide

Required fields are marked with *

Review Title*
Review
    Add Photo Add up to 6 photos
    Would you recommend this product to a friend?
    Tag this Book Read more
    Does your review contain spoilers?
    What type of reader best describes you?
    I agree to the terms & conditions
    You may receive emails regarding this submission. Any emails will include the ability to opt-out of future communications.

    CUSTOMER RATINGS AND REVIEWS AND QUESTIONS AND ANSWERS TERMS OF USE

    These Terms of Use govern your conduct associated with the Customer Ratings and Reviews and/or Questions and Answers service offered by Bookswagon (the "CRR Service").


    By submitting any content to Bookswagon, you guarantee that:
    • You are the sole author and owner of the intellectual property rights in the content;
    • All "moral rights" that you may have in such content have been voluntarily waived by you;
    • All content that you post is accurate;
    • You are at least 13 years old;
    • Use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.
    You further agree that you may not submit any content:
    • That is known by you to be false, inaccurate or misleading;
    • That infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
    • That violates any law, statute, ordinance or regulation (including, but not limited to, those governing, consumer protection, unfair competition, anti-discrimination or false advertising);
    • That is, or may reasonably be considered to be, defamatory, libelous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
    • For which you were compensated or granted any consideration by any unapproved third party;
    • That includes any information that references other websites, addresses, email addresses, contact information or phone numbers;
    • That contains any computer viruses, worms or other potentially damaging computer programs or files.
    You agree to indemnify and hold Bookswagon (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers, including but not limited to Bazaarvoice, Inc.), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys' fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.


    For any content that you submit, you grant Bookswagon a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell, transfer, and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you. Additionally,  Bookswagon may transfer or share any personal information that you submit with its third-party service providers, including but not limited to Bazaarvoice, Inc. in accordance with  Privacy Policy


    All content that you submit may be used at Bookswagon's sole discretion. Bookswagon reserves the right to change, condense, withhold publication, remove or delete any content on Bookswagon's website that Bookswagon deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use.  Bookswagon does not guarantee that you will have any recourse through Bookswagon to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, Bookswagon reserves the right to remove or to refuse to post any submission to the extent authorized by law. You acknowledge that you, not Bookswagon, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Bookswagon, its agents, subsidiaries, affiliates, partners or third party service providers (including but not limited to Bazaarvoice, Inc.)and their respective directors, officers and employees.

    Accept

    Fresh on the Shelf


    Inspired by your browsing history


    Your review has been submitted!

    You've already reviewed this product!