Human Resource Management: International Perspectives in Hospitality and Tourism

This is a high-level edited collection, featuring original contributions from some of the most important academics in this field (Conrad Lashley, Connie Mok, Julia Christensen Hughes). Using the data gathered by the editors as a springboard, the book provides a thorough examination of the problems and issues raised. Section 1 looks at Employee Resourcing, and features chapters on selection, recruitment and labour turnover - a particular problem for these industries. Section 2 looks at Employee Development. It includes chapters on staff training, multi-site management and reward management. The third and final section of the book, Employee Relations, studies key issues like employee commitment, legislation, flexibility and empowerment.

Table of Contents:
Introduction 1. Human Resource Management Issues in International Hospitality and Tourism S. Watson, N. D'Annunzio-Green and G. Maxwell Section 1 Employee Resourcing 2. Recruitment and Selection Issues and Strategies within International Resort Communities J Christensen Hughes 3. A Critique of the Systematic Approach to Recruitment and Selection in an International Hospitality Business B. Humphreys and K. Elvin 4. Labour Turnover in International Hospitality and Tourism M Deery 5. The Impact of Technology on Human Resources in the Hospitality Industry J Kandampully and R Duddy 6. The Hotel Expatriate in Russia - Competencies for Cross-cultural Adjustment N D'Annunzio-Green Section 2 Employee Development 7. Human Resource Strategy and Development for Quality Service in the International Hotel Sector G. Maxwell and S Quail 8. The Benefits of Training to Business Performance C Lashley 9. Multi-Site Management - HRM Implications S Goss-Turner 10. Performance Management in International Hospitality and Tourism B. Millett 11. Tourism Training in Developing Countries J John Lennon Section 3 Employee Relations 12. Building Organizational Commitment in International Hospitality and Tourism Organizations D.F. Cannon 13. Occupational Health and Safety Risks and Management Issues in the Hotel and Fast Food Sectors M Tranter 14. The Structure of Employee Relations in Multi-national Hotels in Australia N Timo and M Davidson 15. A Feeling for Empowerment? C Lashley 16. Managing Diversity in Hospitality Organizations C Mok 17. Hospitality and Emotional Labor in an International Context S Chappel

About the Author :
Norma D'Annunzio-Green is a lecturer at Napier University Business University in Scotland. Gillian Maxwell is a Senior Lecturer at the Caledonian Business School at Glasgow Caledonian University in Scotland. Sandra Watson is Head of Human Resource Management at Napier University Business School, Edinburgh.