As a manager, you aren’t truly successful unless your employees are as well. Helping them establish compelling, actionable performance goals is the first and most important step, and this handbook is there to lend a hand.
A follow-up to the bestselling 2600 Phrases for Effective Performance Reviews, HR executive Paul Falcone provides you with ready-to-use performance goals organized by the characteristics and core competencies used most often in the appraisal process. From attendance and attitude to teamwork and time management, managers will find the language they need to inspire exceptional results.
In 2600 Phrases for Setting Effective Performance Goals, Falcone shows you how to:
- Build on individuals’ strengths rather than compensating for their weaknesses.
- Help your employees feel engaged and self-motivated.
- Develop an “accomplishment mentality” that encourages your staff to constantly reinvent themselves based on the organization’s needs.
- Encourage retention by developing realistic, customized goals that prepare them for their next career move.
- Determine appropriate follow-up intervals and measurable benchmarks to determine progress throughout the year.
2600 Phrases for Setting Effective Performance Goals also shares language tailored to many of the most common positions in sales and marketing, accounting and finance, HR, IT, legal, manufacturing, operations, and more.
If your employees don’t succeed, neither will you. This one-of-a-kind guide enables you to get more done through others and develop your own leadership abilities along the way.
Table of Contents:
Contents
Introduction: How to Use This Book to Save Time and to
Write Compelling Performance Goals
PART I. PERFORMANCE APPRAISAL GOALS FOR
CORE COMPETENCIES AND COMMONLY RATED
PERFORMANCE FACTORS
Adaptability and Change Management Skills
Attendance and Punctuality (Reliability)
Attitude
Communication
Conflict Management and Resolution
Creativity and Innovation
Customer Satisfaction
Ethics, Integrity, and Trust
Hiring and Retention
Job Knowledge
Leadership
Listening Skills
Managerial Style
Motivation
Oral and Written Expression
Organizational and Planning Skills
Personal Style
Problem-Solving Skills and Results Orientation
Productivity and Volume
Professionalism and Grooming/Appearance
Quality
Safety
Self-Development
Staff Development
Strategic and Critical Thinking Skills
Supervision
Teamwork and Relationship-Building Skills
Technical Skills
Time Management
Work-Life Balance
PART II. PERFORMANCE APPRAISAL GOALS FOR
PARTICULAR TITLES AND ROLES
Accounting and Finance
Accountant
Auditor
Bookkeeper
Controller
Credit and Collections Manager
Financial Analyst
Human Resources
Benefits Administrator
Compensation Analyst
Employee and Labor Relations Representative
Recruiter (Corporate)
Training and Organizational Development Specialist
Information Technology
Database Administrator
Help Desk Coordinator
Programmer Analyst
Project Manager
Systems Analyst
Legal
Attorney
Contract Analyst
Legal Secretary
Paralegal
Manufacturing
Assembly and Packaging Technician
Equipment Technician
Master Scheduler
Plant Manager
Production Supervisor
Purchasing Agent
Quality Assurance Engineer
Supply Chain Manager
Operations
Administrative Assistant
Customer Service Representative
Dispatcher
Facilities Maintenance Supervisor 175
Office Manager
Receptionist
Research Analyst
Safety and Security Manager
Transportation Manager
Warehouse Manager
Sales, Marketing, and Digital Media
Account Executive
Digital Content Producer
Digital Marketing Manager
Field Sales Representative
Fundraising/Development Executive (Nonprofit)
Grant Writer (Nonprofit)
Product/Brand Manager
Sales Associate (Retail)
Social Media Coordinator
Telemarketer
APPENDIXES
Appendix A: High-Impact Verbs to Inspire
Your Writing
Appendix B: Essential Adverbs to Get
Your Message Across
Appendix C: Individual Development Plan (IDP) Tool
Appendix D: Index of Particular Titles and Roles
About the Author :
Paul Falcone is an HR executive who has held senior-level positions with Paramount Pictures, Nickelodeon, and Time Warner. A long-time contributor to HR Magazine, he is the author of bestselling management books including 2600 Phrases for Effective Performance Reviews.
Review :
"Paul Falcone's books are real and applicable to the everyday life of Human Resources. They are for the front-line managers on how to lead effectively." -PeopleG2
