Already a best practice for the majority of Fortune 500 companies, program management has now been embraced by large and small organizations eager to fluidly and efficiently manage all their projects from one central department. This book introduces readers to the fundamentals of program management, detailing the reasons for setting up a program management office, and showing them step-by-step how to do so. Readers will find clear, detailed information on a PMO's major functions such as selecting projects, conducting project health checks, providing program management training to the organization, creating and implementing a standardized program management process, and monitoring and controlling the overall status of all running projects. Readers will also find helpful definitions and sample forms they can use in completing administrative tasks such as maintaining a Risk and Issue Log, and producing internal and external reports.
Both comprehensive and easy to understand, this book is an indispensable introduction to this important and powerful trend in project management.
Table of Contents:
Contents
ACKNOWLEDGMENTS
INTRODUCTION
PART I. OVERVIEW
Chapter 1. DEFINING THE PROGRAM MANAGEMENT OFFICE
Chapter 2. JUSTIFYING THE PROGRAM MANAGEMENT OFFICE
Chapter 3. THE PROGRAM MANAGEMENT OFFICE IN THE ORGANIZATION
PART II. THE CENTRAL ORGANIZER
Chapter 4. CUSTOMER MANAGEMENT
Chapter 5. VENDOR MANAGEMENT
Chapter 6. COMMUNICATIONS MANAGEMENT
Chapter 7. PROJECT OFFICE MANAGEMENT
Chapter 8. PROJECT KNOWLEDGE MANAGEMENT
Chapter 9. PROJECT MANAGEMENT TRAINING
Chapter 10. PROJECT RESOURCE MANAGEMENT
PART III. PROCESSES
Chapter 11. PROJECT SELECTION
Chapter 12. CONTROLLING PROJECT PROGRESS
Chapter 13. PROGRAM MONITORING AND CONTROL
Chapter 14. PROJECT AUDIT
Chapter 15. SYSTEMS TO DRIVE THE PMO
PART IV. A BUSINESS DIVISION
Chapter 16. ESTABLISHING A PMO
Chapter 17. IMPLEMENTING A PMO
Chapter 18. LEADERSHIP IN A PMO
Chapter 19. CAREERS WITHIN A PMO
PART V. CONCLUSION
Chapter 20. FINAL THOUGHTS ON PMO
APPENDICES
Appendix A. SAMPLE PMO BUSINESS PLAN
Appendix B. SAMPLE PROJECT OFFICE TEMPLATES
Appendix C. SAMPLE PMO CHARTER
Appendix D. SAMPLE PMO INTEGRATION PLAN
References
Index
About the Authors
About the Author :
Lia Tjahjana worked in the Project Management industry in Australia for 7 years and is currently completing a Master of Liberal Arts in Management at Harvard University. She has a Master of Engineering Science in Project Management and a
Bachelor of Civil Engineering from the University of New
South Wales in Sydney.
