The First Time Manager

"A true management classic with 200,000 copies sold, this new, expanded edition is still the ultimate guide for every new manager. Since its original publication, The "First-Time Manager" has helped many thousands of rookie managers handle their new responsibilities - and now it can help you! Clear and concise, the book covers all the fundamentals you need for success, with indispensable advice on topics including hiring and firing, leadership, motivation, and managing time and stress. In addition, the completely updated fifth edition shows you how to build trust and confidence, be an active listener, manage a diverse group of individuals, conduct performance appraisals, and address many other challenges that come with the manager's job. Written in an inviting and accessible style, this classic skill-building book is an essential tool for becoming an effective, confident new manager."

Table of Contents:
"Preface Acknowledgments Introduction Part One: So You're Going To Manage People 1. The Road to Management 2. Starting Out 3. Building Trust and Confidence 4. Showing Your Appreciation 5. Being an Active Listener 6. The New Manager's Job and Pitfalls to Avoid 7. Dealing with Your Superiors 8. Choosing a Managerial Style of Your Own 9. Building Team Spirit Part Two: Tackling Your New Duties 10. Managing Problem Employees 11. Hiring and Interviewing 12. Training Team Members 13. Managing Change: Dealing with Resistance 14. Disciplining the Employee 15. "Oh My God, I Can't Fire Anyone!" 16. Having a Legal Awareness Part Three: Working with People and Building Relationships 17. No Secrets 18. The Human Resources Department 19. The Current State of Loyalty 20. Is There Such a Thing as Motivation? 21. The Generation Gap Part Four: Job Descriptions, Performance Appraisals, and Salary Administration 22. Writing Job Descriptions 23. Doing Performance Appraisals 24. Salary Administration Part Five: Improving and Developing Yourself 25. Having Emotional Intelligence 26. Developing a Positive Self-Image 27. Managing Your Own Time 28. The Written Word 29. The Grapevine 30. Your Best Friend: Delegation 31. A Sense of Humor 32. Managing, Participating in, and Leading Meetings 33. Taking Center Stage: The Role of Public Speaking in Your Career Part Six: The Complete Person 34. Coping with Stress 35. Having Balance in Your Life 36. A Touch of Class Conclusion Index"

About the Author :
LOREN B. BELKER (deceased) was an executive in a major midwestern insurance company for nearly 30 years, and the author of the four previous editions of The First-Time Manager. GARY S. TOPCHIK (Los Angeles, CA) is the managing partner of SilverStar Enterprises, Inc., a consulting firm specializing in managementdevelopment. He is the author of The Accidental Manager (0-8144-7180-3) and Managing Workplace Negativity (0-8144-0582-7).

Review :
..". possibly the most informative management guide ever written....an excellent read for aspiring management minds at all levels of the agency." -Independent Agent Magazine """Refreshingly straightforward...Belker has distilled his 30 years of executive experience into a simple-to-read book full of wisdom -- worthwhile not just for the first-time manager, but for any manager at any time."" -- The Miami Herald ""For years, thousands of managers have learned their craft with this best-selling primer on mastering supervisory skills...crammed with expert information on all basics of the job."" -- Dayton Daily News ""Empathetic and insightful...If you're a first-time manager, read this book. If you're a veteran, it might be the best gift you can give a new lieutenant -- and ultimately yourself."" -- Video Software Magazine ""Belker acts like the manager we all wish we had for our first management job."" -- Orange County Register Joyce Lain Kennedy, nationally syndicated columnist: ""New managers who aren't sure which way is up won't find a better offering than this acclaimed summary of managerial experience with a side of wisdom."" Niche: ""Take the time to learn or relearn your management skills with this book and improve more than the success of your business; improve the quality of your life."" Common Sense at Work e-newsletter: ""No matter how long you've been a boss, if you want to succeed in this demanding role, I recommend that you get a copy of The First Time Manager: Fifth Edition. This book from the American Management Association is one of the best compilations of the fundamentals that managers need for success that I've seen. Written in an inviting and accessible style, this classic skill-building book covers all the bases with indispensable advice on such topics as hiring and firing, leadership, motivation and managing time and stress.""" "I would recommend this book to any manager who wants to build a solid foundation of managerial skills [...]chosen career." -AORN Journal """Refreshingly straightforward...Belker has distilled his 30 years of executive experience into a simple-to-read book full of wisdom -- worthwhile not just for the first-time manager, but for any manager at any time."" -- The Miami Herald ""For years, thousands of managers have learned their craft with this best-selling primer on mastering supervisory skills...crammed with expert information on all basics of the job."" -- Dayton Daily News ""Empathetic and insightful...If you're a first-time manager, read this book. If you're a veteran, it might be the best gift you can give a new lieutenant -- and ultimately yourself."" -- Video Software Magazine ""Belker acts like the manager we all wish we had for our first management job."" -- Orange County Register Joyce Lain Kennedy, nationally syndicated columnist: ""New managers who aren't sure which way is up won't find a better offering than this acclaimed summary of managerial experience with a side of wisdom."" Niche: ""Take the time to learn or relearn your management skills with this book and improve more than the success of your business; improve the quality of your life."" Common Sense at Work e-newsletter: ""No matter how long you've been a boss, if you want to succeed in this demanding role, I recommend that you get a copy of The First Time Manager: Fifth Edition. This book from the American Management Association is one of the best compilations of the fundamentals that managers need for success that I've seen. Written in an inviting and accessible style, this classic skill-building book covers all the bases with indispensable advice on such topics as hiring and firing, leadership, motivation and managing time and stress.""" ..". possibly the most informative management guide ever written....an excellent read for aspiring management minds at all levels of the agency." -"Independent Agent Magazine" .".. possibly the most informative management guide ever written....an excellent read for aspiring management minds at all levels of the agency." -"Independent Agent Magazine" "I would recommend this book to any manager who wants to build a solid foundation of managerial skills [...]chosen career." -"AORN Journal" “I would recommend this book to any manager who wants to build a solid foundation of managerial skills [...]chosen career.” -"AORN Journal" "... possibly the most informative management guide ever written….an excellent read for aspiring management minds at all levels of the agency.” -"Independent Agent Magazine" """Refreshingly straightforward...Belker has distilled his 30 years of executive experience into a simple-to-read book full of wisdom -- worthwhile not just for the first-time manager, but for any manager at any time."" -- The Miami Herald ""For years, thousands of managers have learned their craft with this best-selling primer on mastering supervisory skills...crammed with expert information on all basics of the job."" -- Dayton Daily News ""Empathetic and insightful...If you’re a first-time manager, read this book. If you’re a veteran, it might be the best gift you can give a new lieutenant -- and ultimately yourself."" -- Video Software Magazine ""Belker acts like the manager we all wish we had for our first management job."" -- Orange County Register Joyce Lain Kennedy, nationally syndicated columnist: ""New managers who aren’t sure wh .,." possibly the most informative management guide ever written....an excellent read for aspiring management minds at all levels of the agency." -"Independent Agent Magazine" """Refreshingly straightforward...Belker has distilled his 30 years of executive experience into a simple-to-read book full of wisdom -- worthwhile not just for the first-time manager, but for any manager at any time."" -- The Miami Herald ""For years, thousands of managers have learned their craft with this best-selling primer on mastering supervisory skills...crammed with expert information on all basics of the job."" -- Dayton Daily News ""Empathetic and insightful...If you're a first-time manager, read this book. If you're a veteran, it might be the best gift you can give a new lieutenant -- and ultimately yourself."" -- Video Software Magazine ""Belker acts like the manager we all wish we had for our first management job."" -- Orange County Register Joyce Lain Kennedy, nationally syndicated columnist: ""New managers who aren't sure which way is up won't find a better offering than this acclaimed summary of managerial experience with a side of wisdom."" Niche: ""Take the time to learn or relearn your management skills with this book and improve more than the success of your business; improve the quality of your life."" Common Sense at Work e-newsletter: ""No matter how long you've been a boss, if you want to succeed in this demanding role, I recommend that you get a copy of The First Time Manager: Fifth Edition. This book from the American Management Association is one of the best compilations of the fundamentals that managers need for success that I've seen. Written in an inviting and accessible style, this classic skill-building book covers all the bases with indispensable advice on such topics as hiring and firing, leadership, motivation and managing time and stress.""" "I would recommend this book to any manager who wants to build a solid foundation of managerial skills [...]chosen career." -"AORN Journal"