Studies have shown that more than half of all job applicants ile on their resumes - and the factors involved in reference checking have become even more complicated since the original publication of The Complete Reference Checking Handbook. Now in a completely updated edition, the book is an invalu- able guide to weeding out poor (or even dangerous)employees before they get in the door.
Table of Contents:
"Introduction: Why A Special Book on Reference Checking
Frequent Questions
Part I: Dishonesty -- A Major Business and Social Problem
1. An Overall Look
2. Regaining Control
3. Screening Options
4. The Candidate’s Advantage
Part II: The Legalities and Confusion Surrounding Employment
5. The Real Problem In Employment
6. Who’s Actually Running HR ?
7. Legal and Illegal Questions
Part II Summary
Part III: Honesty -- The Best Policy
8. The Application and Interview
9. Spotting Liars
10. Speeding Up Reference Checking
Part III Summary
Part IV: Searching Public Records
11. Why It Has Become More Necessary than Ever
12. Spotting Terrorists, Criminals and Serious Trouble Makers
Part V: Techniques That Work
13. Principle of Effective Reference Checking
14. Reference Checking Techniques
15. Reference Checklists and Questions
16. Handling the Rejected Applicant
Part VI: Creativity -- The Key to Success
17. Improving Performance in Your Organization
18. Company-Wide Hiring Standards"
About the Author :
Edward C. Andler (St. Louis, MO) is a nationally recognized authority on reference checking. Since 1988 he has been President of Certified Reference Checking Company. Dara Herbst (St. Louis, MO) is an associate with the firm.
